“One of the worst property/facilities as well as customer service hotels we have experienced. There was no air conditioning in the lobby/breakfast/meeting area and we heard from staff that had been for almost a year! The swimming pool had no water but the door was unlocked and there was no indication until you went in there! Some rooms we were given appeared not clean, with missing and/or broken clocks/items. Coffee was empty or cold some of the time, garbage overflowing, and wet floors with no signage. But for us the worst part was we had 8 rooms reserved for a wedding party, and when we asked the day before if it would be possible to check in a couple hours early the front desk said we'll make a note and try. Then that morning housekeeping also said they would try, to check back at 1, which we saw they were finished then. So we did check back with the front desk, and who appeared to be the manager replied check in is at 3, no exceptions. We just needed 2 rooms a little ahead for our out of town guests to change clothes before coming to the wedding venue at 3. Hampton Inn's website says "We go the extra mile to deliver the exceptional stay you deserve with 100% Hampton guarantee." This was certainly not the case for us there and then, which was very disappointing and disturbing as long time Hilton Honors members. Now several days later after reporting this to Hilton customer service we've found that this manager told them internally I accommodated what I could! This is unbelievable and unacceptable, and I truly hope Hilton will look into this property and manager further. We recommend you avoid this hotel and stay at the Michigan City or Benton Harbor ones in the area instead!”

“The first room we got, 118, smelled strongly of mildew and mint when we opened the door. I believe the mint was used to try to cover up the mildew smell. We quickly located the mold on the walls and asked to switch rooms. They did switch us to room 200 which luckily had no mildew smell and we didn't see any mold. The bottom of the tub was slimy (see pics) and it was still dirty (see other pics) but was much better than room 118. We paid $200 a night, so $400 for this mess, when it's really a $50 a night motel experience. I would also say I'm familiar with the musty smells some beach hotels get because they are located by a beach. This is not it. This is mold, growing on the walls that needs to be professionally remediated.”