“Staff friendly and efficient. Room was clean and well stocked. But considering this was definitely not a cheap option, and we were given a free upgrade, I was a bit surprised at how tatty it was. The carpet in our room was very old and stained, and there was a noticeable stain on the ceiling from either some damp or a leak. The rooms have individual aircon units that are very noisy and not particularly effective. Water pressure in the shower was very poor. Room safe was non-functional. Slightly bizarre signs admonishing you not to hang things on the water sprinkler outlets - I guess there was an incident? Had this been a budget friendly option these things would not have been noticeable. We paid extra as we wanted to be close to the event we were attending, but rather disappointed that this hotel is not the 4 star experience it's promoting itself as and charging for.”

“Have been coming here over many years but not since 2019. Lovely reception and bar staff. Unfortunately the same cannot be said for the rooms. We were given room 401, a corner room. The rooms and bathrooms are very tired and dated and haven't changed in years. We could not open any windows, the one being screwed shut and the other had a handle hanging off and would not open. Still cannot understand how the hotel can get away with this, surely its a health and safety hazard. I did mention this to the receptionist who said that this is the case in some of the rooms and found us another room with windows that did open, albeit only a little bit. Evening meal was average, very noisy and very busy. Breakfast used to be fantastic with loads of choice. Unfortunately this is no longer the case. The choice of food is nothing like as good and again, it was very noisy and chaotic. On the plus side, the receptionists and bar staff were lovely. It's such a shame as the location of the hotel is fabulous.”