“It’s a great property with a lot of potential. Beautiful beach and well taken care pools. The main reason I give them 2 stars is extremely poor service. Couple examples: bartender at the grill by the beach told my mother to get a drink at the pool bar because he said the grill restaurant is for eating not drinking. Server at the buffer told my husband to grab bottle and poor his own wine. Cleaning lady at the restaurant screamed at me for seating at the wrong table. Don’t get me wrong, there were quite a few great servers out there. For example Jose Gomez. Other problem we faced, my 1 years old daughter drinks a lot of milk every day, I asked for a box of milk for her so I don’t have to run to the restaurant every time I need to refill a bottle. Several times, employees would just turn away and ignore me till I just stand the for a long time and won’t leave, than they would give me the milk. Last day they refuse to give me milk at all even after speaking with restaurant manager Luis Gomez( who was extremely rude and unprofessional). The reason they didn’t want to give me a milk was health concerns. How does it even make any sense??? Isn’t it easier to give me a box of milk so I can get off your way and don’t come in every time I need it??? Anyway they really made us feel like we are beggars asking drugs not a parents who just trying to feed their child…so all those little things ( the list is much longer) destroyed our beautiful vacation. Bottom line we will be choosing other resort for next vacation.”

“Tropical is the best family resort in the Barcelo complex, located in the Riviera Maya. This year we stayed at Tropical in May, June, July and September. Yes, 4 times and loved every minute of it!! Their service is top notch and we will continue to stay at this resort as long as the superb service continues. Their employees are the main reason we keep coming back, people like Onesimo, Roy Johnson and Luis Moto from the Pool side restaurant, Ms.Azucena and Ms. Victoria from Premium, and Kenya from the lobby and pool bar. To my family, they are the "A" team of the Barcelo complex. We already have plans to return in 2023 4 times again and if their service declines when we return, we will be the first to tell you and point out the people responsible for the decline in their service. Until next time, Barcelo Maya Tropical.”