“Beware, Google Business Profile is misleading--Management knows but they have refused to correct. They will not let you change your stay, despite their knowledge otherwise. My family is visiting Charlotte for the marathon. We had two essentials: (1) pool and (2) hotel near marathon course. This fit both requirements. I looked through the photos and the THIRD (3RD) PHOTO has a picture of a pool. Since the hotel was close, I booked it. As we got ready for our trip to Charlotte this morning we learned for the first time that there was no pool I promptly called the hotel to see if I could cancel because of the misleading photos that lead to the booking. They informed that I had a non refundable $560 fee. I advised "management" that the only reason we booked the hotel was because of the 3rd photo showing a pool. "Management" advised me she was aware of this photo, that she'd reported it numerous times to "upper management" but they had not done anything yet and this was above anything she could handle for me. She said this has been a common complaint and despite her informing upper management, they had refused to do anything. She also said because of new changes in policy, she was unable to refund my fee. Frankly, this explanation is insufficient. Clearly, Marriott is aware that many families like mine are choosing the hotel because of the POOL and location and their own employees are telling them this is a problem, but they're happy to collect payment without fixing their Google business profile. This is a misleading and shady business practice at best. And my two little girls are going to cry when the realize there's no pool. It's an easy fix to get rid of the 3rd pool or provide an indication that its inaccurate. I can only presume doing such would not be good for them.”

“This was one of my best hotel stays. Customer service was very nice. Shout Out Sydney at the front desk! (My Treacherous lil Twin!) Also.. Monika Faulkner was a BIG help and exhibited a great deal of patience throughout my checkout process. Friendly staff all around. Rooms were clean. Views were nice. Breakfast selection was good. Walking distance to just about anything you may need. For a 3 day 2 night stay… I will definitely choose this hotel again.”