“I've never stayed at a Four Seasons before. I expected it to be a luxury brand but I don't think I understood quite how far they take their customer service experience. I could go on all day about how beautiful the hotel was or how nicely the room was appointed but the thing that made the difference was the service. It starts with their people. Their attention to detail was amazing. Whether it was accommodating us for a late dinner since we arrived at the hotel so late or the fact that not only did the woman checking us in remember it was our 20th anniversary but the waitstaff in the restaurant also knew and presented us with a wonderful dessert. The little details kept coming up. We would arrive back to our room after exploring the city and our glasses that we left behind were now placed on small fabric glass cleaners or a charging cord I left out was secured with a custom Four Seasons leather clip. At no point did we want for anything in that hotel. Add to that the room upgrade they gave us even though we've never stayed there before and have no connection to the brand other than this one time. I don't think I could afford to become a regular at Four Seasons hotels but I will say that if you ever want to splurge on a luxury brand this is the one I would recommend. You will feel completely take care of at all times. They teach their folks the value of customer service and their staff are excellent. Eu nunca fiquei em um Four Seasons antes. Eu esperava que fosse uma marca de luxo, mas acho que não entendi bem o quão longe eles levam sua experiência de atendimento ao cliente. Eu poderia falar o dia todo sobre como o hotel era bonito ou como o quarto era bem decorado, mas o que fez a diferença foi o serviço. Começa com o seu povo. Sua atenção aos detalhes foi incrível. Se estava nos acomodando para um jantar tardio desde que chegamos ao hotel tão tarde ou o fato de que não apenas a mulher que nos registrou se lembrava de que era nosso 20º aniversário, mas os garçons do restaurante também sabiam e nos presentearam com uma sobremesa maravilhosa . Os pequenos detalhes foram surgindo. Nós chegávamos de volta ao nosso quarto depois de explorar a cidade e nossos óculos que deixamos para trás agora eram colocados em pequenos limpadores de vidro de tecido ou um cabo de carregamento que eu deixei de fora foi preso com um clipe de couro personalizado Four Seasons. Em nenhum momento queríamos nada naquele hotel. Adicione a isso o upgrade de quarto que eles nos deram, embora nunca tenhamos ficado lá antes e não tenhamos nenhuma conexão com a marca além dessa vez. Eu não acho que eu poderia me dar ao luxo de me tornar um regular em hotéis Four Seasons, mas vou dizer que se você quiser fazer alarde em uma marca de luxo, esta é a que eu recomendaria. Você vai se sentir completamente cuidado em todos os momentos. Eles ensinam seus pais o valor do atendimento ao cliente e sua equipe é excelente.”

“We absolutely loved our stay at The Four Seasons. The staff were so attentive and professional. Levi at the front door greeted us by name and had great suggestions for outings. The bartenders were fun, friendly and made incredible drinks- Michael and Rico were wonderful; we'd love to go see them again. Management was so gracious and hospitable, Vivek was amazing and very attentive to detail. Our room was very clean and comfortable, and the room service food was outstanding. We would stay here again in a heartbeat, and would highly recommend this location.”