Grand Hyatt Playa Del Carmen Resort
1a Avenida Esquina Calle 26, Colcentro, Near 3D Museum of Wonders, Playa del Carmen, 77710, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
314
Pets
Yes
from
$ 2,222.27
14
Jan
Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Grand Hyatt Playa Del Carmen Resort
Get away to Grand Hyatt Playa del Carmen Resort and the Caribbean Coast of Quintana Roo. Retreat to beachfront rooms with balconies and suites with private plunge pools overlooking beautiful gardens or the ocean. Walk the vibrant Quinta Avenida, one block away from the resort, for eclectic shopping, dining, and nightlife destinations. Located on a privileged stretch of white sand on Playa Mamitas, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue - which is just one blocck from the hotel. The design concept by acclaimed Mexican architect Sordo Madaleno and award-winning New York based Rockwell Group translates into spaces that are original and memorable, where guests will find subtle characteristics and the spirit of the destination through natural elements, artwork, textures and light. The rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Your apartment-style retreat sets the mood for relaxation, and magnificent floor-to-ceiling windows allow amazing views of the natural beauty of the place.
Price & Availability
Select your room
Partial Ocean View Room with 2 Queen Beds ·
Room Only · 2 Queen Beds
Non Refundable
2 Qn Part Ocn Vw ·
Room Only
Non Refundable
Advance Purchase / 2 Queen Beds Partial Ocean View - WPB20N ·
Room Only
2 QN PART OCN VW ·
Room Only
Non Refundable
Quadruple Partial Ocean View Queen Bed ·
Room Only
Package Rate
Non Refundable
Double Two Queen Beds ·
Room Only
Package Rate
Non Refundable
Standard Rate / 2 Queen Beds Partial Ocean View - WPB25 ·
Room Only
2 Queen Beds - Partial Ocean View ·
Room Only
10% discount
Non Refundable
Swim Up Room with 1 King Bed ·
Room Only · 1 King Bed
Non Refundable
Double Partial Ocean View ·
Room Only
Cancel free of charge before Tue, 31 Dec 2024
Standard Rate / 2 Queen Beds Partial Ocean View - WPB20 ·
Room Only
Swim Up Room with 2 Queen Beds ·
Room Only · 2 Queen Beds
Non Refundable
1 King Bed Swim Up ·
Room Only
Non Refundable
Advance Purchase / 1 King Swim Up - WPB20N ·
Room Only
2 Queen Beds Swim Up ·
Room Only
Non Refundable
Double King Size Bed ·
Room Only
Package Rate
Non Refundable
1 KING SWIM UP ·
Room Only
Non Refundable
Advance Purchase / 2 Queen Swim Up - WPB20N ·
Room Only
2 QUEEN SWIM UP ·
Room Only
Non Refundable
Room Luxury ·
Room Only
Cancel free of charge before Mon, 30 Dec 2024
Standard Rate / 1 King Swim Up - WPB25 ·
Room Only
1 King Bed ·
Room Only
10% discount
Non Refundable
Double Luxury ·
Room Only
Cancel free of charge before Mon, 30 Dec 2024
Standard Rate / 2 Queen Swim Up - WPB25 ·
Room Only
2 Queen Beds ·
Room Only
10% discount
Non Refundable
2 Qn Part Ocn Vw ·
Bed & Breakfast
Non Refundable
Standard Rate / 2 Queen Beds Partial Ocean View - WPB15 ·
Room Only
Standard Rate / 1 King Swim Up - WPB20 ·
Room Only
Bed And Breakfast / 2 Queen Beds Partial Ocean View - WPB25B ·
Room Only
Room Two Queen Beds ·
Room Only
Cancel free of charge before Tue, 31 Dec 2024
Plunge Pool Suite King and Club Access ·
Room Only · 1 King Bed
Non Refundable
2 QN PART OCN VW ·
Bed & Breakfast
Cancel free of charge before Wed, 25 Dec 2024
Standard Rate / 2 Queen Swim Up - WPB20 ·
Room Only
Double Two Queen Beds ·
Bed & Breakfast
Package Rate
Non Refundable
2 Queen Beds - Partial Ocean View ·
Bed & Breakfast
10% discount
Non Refundable
Partial Ocean View Room with 2 Queen Beds ·
Bed & Breakfast for 2 Guests · 2 Queen Beds
Non Refundable
Plunge-Pool Suite King ·
Room Only
Non Refundable
Double Partial Ocean View ·
All Inclusive
Cancel free of charge before Tue, 31 Dec 2024
Advance Purchase / Plunge Pool Suite - WPB20N ·
Room Only
Partial Ocean View Room with 2 Queen Beds ·
Bed & Breakfast · 2 Queen Beds
Non Refundable
PLUNGE POOL STE ·
Room Only
Non Refundable
1 King Bed Swim Up ·
Bed & Breakfast
Non Refundable
Bed And Breakfast / 1 King Swim Up - WPB25B ·
Room Only
Suite With Views ·
Room Only
Cancel free of charge before Mon, 30 Dec 2024
Standard Rate / 1 King Swim Up - WPB15 ·
Room Only
2 Queen Beds Swim Up ·
Bed & Breakfast
Non Refundable
1 KING SWIM UP ·
Bed & Breakfast
Cancel free of charge before Wed, 25 Dec 2024
Bed And Breakfast / 2 Queen Swim Up - WPB25B ·
Room Only
Standard Rate / Plunge Pool Suite - WPB25 ·
Room Only
Standard Rate / 2 Queen Swim Up - WPB15 ·
Room Only
1 King Bed ·
All Inclusive
Cancel free of charge before Tue, 31 Dec 2024
1 King Bed - Suite ·
Room Only
10% discount
Non Refundable
2 QUEEN SWIM UP ·
Bed & Breakfast
Cancel free of charge before Wed, 25 Dec 2024
Suite King Size Bed ·
Room Only
Cancel free of charge before Tue, 31 Dec 2024
Room Two Queen Beds ·
All Inclusive
Cancel free of charge before Tue, 31 Dec 2024
Double King Size Bed ·
Bed & Breakfast
Package Rate
Non Refundable
Standard Rate / Plunge Pool Suite - WPB20 ·
Room Only
Room Luxury ·
Bed & Breakfast
Cancel free of charge before Mon, 30 Dec 2024
Double Luxury ·
Bed & Breakfast
Cancel free of charge before Mon, 30 Dec 2024
Suite King Size Bed ·
All Inclusive
Cancel free of charge before Tue, 31 Dec 2024
Plunge-Pool Suite King ·
Bed & Breakfast
Non Refundable
Bed And Breakfast / Plunge Pool Suite - WPB25B ·
Room Only
PLUNGE POOL STE ·
Bed & Breakfast
Cancel free of charge before Wed, 25 Dec 2024
Standard Rate / Plunge Pool Suite - WPB15 ·
Room Only
Suite With Views ·
Bed & Breakfast
Cancel free of charge before Mon, 30 Dec 2024
Presidential Suite ·
Room Only
Cancel free of charge before Tue, 31 Dec 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
949 reviews
5
2710
4
618
3
277
2
146
1
147
Customers Review
Location 5
Cleanliness 4.7
Comfort 4.7
Neighborhood 4.7
Amenities 4.4
Condition 4.7
Recomendation 77.6%
“My wife and I have been to Cancun for business meetings before, and had an overall good experience. As such, she booked the best room and had high expectations for this visit, once again for business meetings. Wow! Hard to describe just how awful this experience turned out to be. Arrived a bit late, so called to order room service from an extremely small menu with virtually no heathy options (she was here for meetings on health and wellness). Room service was technically still available (closes at 11 pm - compared to all night where we stayed before - and could order these amazing fruit trays at 3 in the morning and eat them with delight as we lay in bed discussing the adventures of the day). So she called the front desk - no answer. So she went to the front desk and they told her to call room service - she explained that she already had, with no answer. Eventually she got some food. In the morning she went for breakfast - was treated with a rudeness that was almost incomprehensible. Decided to return to her room for the poor choices being offered. Ongoing disappointment after disappointment!!! Next morning had a similar experience with the restaurant, only this time she was told that room service had ended at 11 the night before. She called and asked for coffee and water, which she was promised. 15 minutes later she called again - promised again. This continued, with nothing. She found a housekeeper and asked for water, and got screamed at - NO, SHE COULD NOT HAVE WATER! Finally the coffee came, but still no water. Called again. Did get the water after how long? Extremely poor, rude, unprofessional service. By the way, maybe it was fortunate that she didn't eat at the restaurant for breakfast, as several of her colleagues who did eat at the restaurant got FOOD POISONING!!!! She paid an exorbitant rate for an upscale room, and was treated like trash!!!!!”
— Paul Goddard
“Let me just say if I could give the hotel zero stars I would. I booked a week vacation with my husband at the grand Hyatt and booked and all inclusive package with the hotel. When I arrived to the hotel they told me that I did not have an all inclusive package and that the reason my confirmation said all inclusive was because the name of the hotel was grand Hyatt all inclusive package.
They just didn’t clean our room at the second day!
We didn’t have water nothing! We called 7 times to request water to our room wow they just never sent it to us,
The worst room service ever!!!!!!!!!
And in the breakfast they didn’t have even room inside to the the place to eat, they just requested people to eat out side in the worst weather condition!!
With all my heart they just don’t worth the money! Expect of nice pool there is nothing there !!
Really not recommend at all !!
Thank u for worst honey moon !”
— natali grin
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