“This is a lovely boutique hotel with adequate, not good, service. It’s not a 5-star hotel as advertised, and doesn’t have the amenities and service you’d expect from a 5-star hotel. I have stayed in many 5-star hotels in London, and this was the least posh. For instance, although there are many steps to get to the entrance, there is no doorman to help with luggage. To get a cab is not easy, as there are not many front desk staff. When I arrived early, instead of offering to store my bags and contacting me when my room was ready, the attitude was I was inconsiderate for showing up early and bothering them. There are no slippers even though the rooms have wooden floors with no rugs. These floors also make for loud rooms if you have someone above or next to you. There are no sheer drapes so you have to have the curtains drawn or be seen by the nearby neighbors or outside passers by (I was in a senior classroom on the 1st floor - 2nd floor to Americans- facing east). Housekeeping is inconsistent, didn’t fill creams or Diet Coke, for instance (but the complimentary snacks and a couple of drinks is nice). The breakfast is quite good, with inconsistent service. Overall a lovely place, a 4-star hotel for sure, but missing the excellent service and extra touches you would expect in a 5-star hotel. Este es un encantador hotel boutique con un servicio adecuado, no bueno. No es un hotel de 5 estrellas como se anuncia, y no tiene las comodidades y el servicio que esperarías de un hotel de 5 estrellas. Me he alojado en muchos hoteles de 5 estrellas en Londres, y este fue el menos elegante. Por ejemplo, aunque hay muchos escalones para llegar a la entrada, no hay portero para ayudar con el equipaje. Conseguir un taxi no es fácil, ya que no hay mucho personal de recepción. Cuando llegué temprano, en lugar de ofrecerme a guardar mis maletas y contactarme cuando mi habitación estuviera lista, la actitud fue que fui desconsiderado por llegar temprano y molestarlos. No hay pantuflas a pesar de que las habitaciones tienen pisos de madera sin alfombras. Estos pisos también hacen que las habitaciones sean ruidosas si tiene a alguien arriba o a su lado. No hay cortinas transparentes, por lo que debe tener las cortinas corridas o ser visto por los vecinos cercanos o los transeúntes externos (estaba en un aula de último año en el primer piso, segundo piso para estadounidenses, mirando hacia el este). El servicio de limpieza es inconsistente, no llenó cremas o Coca-Cola Light, por ejemplo (pero los refrigerios de cortesía y un par de bebidas son agradables). El desayuno es bastante bueno, con un servicio inconsistente. En general, es un lugar encantador, un hotel de 4 estrellas sin duda, pero falta el excelente servicio y los toques adicionales que esperaría en un hotel de 5 estrellas.”

“Stayed in a senior classroom which was big but also a little stark - white walls and not much in the way of furnishings. A nice vanity unit and the sofa positioned differently would really lift the rooms as it felt some of the furniture was past its best. Aside from that we had a lovely stay with great service and lovely food for both dinner and breakfast. Not quite sure why the menu isn’t published anywhere (the website to the restaurant doesn’t exist) as this was one of the best Indians we have had in a long time. If the bedrooms had a little more spent on them this would be a very high standard hotel. Fiquei em uma sala de aula do último ano que era grande, mas também um pouco rígida - paredes brancas e não muito móveis. Uma bela unidade de penteadeira e o sofá posicionado de maneira diferente realmente elevariam os quartos, pois parecia que alguns dos móveis já haviam passado do seu melhor. Além disso, tivemos uma estadia encantadora com ótimo serviço e comida adorável para jantar e café da manhã. Não sei ao certo por que o cardápio não foi publicado em nenhum lugar (o site do restaurante não existe), pois este foi um dos melhores indianos que tivemos em muito tempo. Se os quartos tivessem um pouco mais gasto com eles, este seria um hotel de padrão muito alto.”