“I stayed here on 11/11 & I complained about our room not being clean & the toilet not working. Called the front desk twice and no one ever came. There were even tissues stuffed in the vents, dirt and hair on the inside of the shower curtain and they never came to detail the room. I maybe should’ve just asked for another room but after my 4 hour drive turned into 8.5 with traffic and being late for the event I was visiting for, I was over it. Plus traveling with kids and having to have them pack would have been a bigger hassle.I carry Lysol spray and disinfectant wipes so I cleaned and I would never stay here again because of the customer service being as horrible as it was during my stay. Housekeeping knocked on my door at 9am to ask if I was checking out and I alerted her of the issues and she was very nonchalant and didn’t care about it. Brought it to the attention to the front desk at checkout and got a dry “sorry about that” and that’s all. Terrible experience here! Eu fiquei aqui em 11/11 e reclamei sobre o nosso quarto não estar limpo e o banheiro não funcionar. Liguei para a recepção duas vezes e ninguém apareceu. Havia até lenços enfiados nos respiradouros, sujeira e cabelos por dentro da cortina do chuveiro e nunca chegaram a detalhar o quarto. Talvez eu devesse ter pedido outro quarto, mas depois que minhas 4 horas de carro se transformaram em 8. 5 com tráfego e atrasado para o evento que eu estava visitando, eu superei. Além disso, viajar com crianças e ter que fazer as malas teria sido um aborrecimento maior. Eu carrego spray Lysol e lenços desinfetantes, então eu limpei e nunca mais ficaria aqui porque o atendimento ao cliente foi tão horrível quanto durante a minha estadia. O serviço de limpeza bateu na minha porta às 9h para perguntar se eu estava fazendo check-out e eu a alertei sobre os problemas e ela foi muito indiferente e não se importou com isso. Chamou a atenção da recepção no check-out e recebi um seco "desculpe por isso" e isso é tudo. Experiência terrível aqui!”

“The most expensive room I have ever stayed in for business yet the worst stay. First: The shower drain is clogged so the water sits on the bottom as you shower. This has been happening for some time since the smell was so disgusting once the shower starts - bacteria all on the bottom I'm sure of this. Never have I felt so disgusting AFTER a shower. Secondly: The toilet leaked off the back and sides because the floor and toilet were wet. The sink is gross and old - see pictures. The tub is old and gross - see pictures. The walls have cracks and holes covered up partially with pictures. Bedding - not properly put on see pictures. There was a sheet below the duvet but none on top which was the newest thing I have seen!”