Luxury Accommodation at Ascott Raffles Place Singapore in Singapore, Singapore

Vivien Chin

Sep 06, 2021

3

Decided to write a few points since management seems to read this.Best thing is the location, but the room I was in was very dark as there was little natural light coming in. Given the prices at which the rooms are, the hotel should also think about upgrading the technology in the room - it should come at no surprise that the world now uses smartphones and Bluetooth connectivity is needed. The Bose system and speaker requires CDs and aux input, which is outdated already. Service also needs to be improved (e.g. front desk ignores you as you walk in, and doesn't greet you). Effectively you're mainly paying for location. But even business travelers would be irritated at the clearly outdated tech for when they're in the room.

Vivien Chin

Sep 06, 2021

3

Decided to write a few points since management seems to read this.Best thing is the location, but the room I was in was very dark as there was little natural light coming in. Given the prices at which the rooms are, the hotel should also think about upgrading the technology in the room - it should come at no surprise that the world now uses smartphones and Bluetooth connectivity is needed. The Bose system and speaker requires CDs and aux input, which is outdated already. Service also needs to be improved (e.g. front desk ignores you as you walk in, and doesn't greet you). Effectively you're mainly paying for location. But even business travelers would be irritated at the clearly outdated tech for when they're in the room.

Bell Shah

Sep 06, 2021

4

besides a faulty heater and small windows, it was indeed an interesting experience. great for those who would enjoy cooking for loved ones away from home! also, shoutout to the hotel staff, Shao Han (?) for being extremely helpful and friendly. definitely elevated the stay there! :)

Bell Shah

Sep 06, 2021

4

besides a faulty heater and small windows, it was indeed an interesting experience. great for those who would enjoy cooking for loved ones away from home! also, shoutout to the hotel staff, Shao Han (?) for being extremely helpful and friendly. definitely elevated the stay there! :)

Inês Pires

Sep 06, 2021

4

Bem localizado e com uma boa decoração, ambiente tranquilo,funcionários prestáveis

bell shah

Sep 02, 2021

4

besides a faulty heater and small windows, it was indeed an interesting experience. great for those who would enjoy cooking for loved ones away from home! also, shoutout to the hotel staff, Shao Han (?) for being extremely helpful and friendly. definitely elevated the stay there! :)

Vivien Chin

Aug 31, 2021

3

Decided to write a few points since management seems to read this.Best thing is the location, but the room I was in was very dark as there was little natural light coming in. Given the prices at which the rooms are, the hotel should also think about upgrading the technology in the room - it should come at no surprise that the world now uses smartphones and Bluetooth connectivity is needed. The Bose system and speaker requires CDs and aux input, which is outdated already. Service also needs to be improved (e.g. front desk ignores you as you walk in, and doesn't greet you). Effectively you're mainly paying for location. But even business travelers would be irritated at the clearly outdated tech for when they're in the room.

Jerald Wu

Aug 30, 2021

3

Booked a Cutler suite for a one night stay with Ascott. Service was OK by the staffs in the hotel and the bed was nicely decorated for birthday. However Suite wise it could have been a better experience. Room was not very clean as the sink still had stains, the toilet had a used hairband near the bathtub, and there was a grain of rice embedded in the sofa. Overall OK with the service but the room was nowhere near what it should be for a 5-star rated venue.I was also charged incorrectly on the day of check in, and they only notified me to pay the full amount after I requested for late checkout (to no avail). I thought these type of things were not so complicated. Just disappointed.

Simie xOxO

Aug 30, 2021

5

Did my birthday staycation, beautiful room with full facilities

Jerald Wu

Aug 30, 2021

3

Booked a Cutler suite for a one night stay with Ascott. Service was OK by the staffs in the hotel and the bed was nicely decorated for birthday. However Suite wise it could have been a better experience. Room was not very clean as the sink still had stains, the toilet had a used hairband near the bathtub, and there was a grain of rice embedded in the sofa. Overall OK with the service but the room was nowhere near what it should be for a 5-star rated venue.I was also charged incorrectly on the day of check in, and they only notified me to pay the full amount after I requested for late checkout (to no avail). I thought these type of things were not so complicated. Just disappointed.

Simie xOxO

Aug 30, 2021

5

Did my birthday staycation, beautiful room with full facilities

Simie xOxO

Aug 30, 2021

5

Did my birthday staycation, beautiful room with full facilities

Jerald Wu

Aug 26, 2021

3

Booked a Cutler suite for a one night stay with Ascott. Service was OK by the staffs in the hotel and the bed was nicely decorated for birthday. However Suite wise it could have been a better experience. Room was not very clean as the sink still had stains, the toilet had a used hairband near the bathtub, and there was a grain of rice embedded in the sofa. Overall OK with the service but the room was nowhere near what it should be for a 5-star rated venue. I was also charged incorrectly on the day of check in, and they only notified me to pay the full amount after I requested for late checkout (to no avail). I thought these type of things were not so complicated. Just disappointed.

Lim zheng chuen

Aug 16, 2021

1

Hice una reserva en mayo, sin embargo, debido a las restricciones de Covid, tuve que reprogramarla para una fecha posterior. Cuando volví a llamar para confirmar la fecha, me dijeron que era demasiado tarde y que lo tomaron como una ausencia. La gerente, Irene Toh, fue extremadamente sarcástica y fue horrible en el manejo de mi caso. Básicamente me robaron $ 290 de mi reserva en la que no me quedé. Esta es la peor experiencia de servicio al cliente que he encontrado, no reserve este lugar horrible.

Lim zheng chuen

Aug 16, 2021

1

Fiz uma reserva em maio, porém devido a restrições ambiciosas, tive que reagendar para uma data posterior. Quando liguei de volta para confirmar a data, eles me disseram que era tarde demais e que não compareceram. A gerente, Irene Toh, foi extremamente sarcástica e foi horrível ao lidar com meu caso. Eu basicamente fui roubado $ 290 da minha reserva que eu não fiquei. Esta é a pior experiência de serviço ao cliente que eu já encontrei, não reserve este lugar horrível.

Lim zheng chuen

Aug 16, 2021

1

Made a booking in May, however due to covid restrictions, had to reschedule till a later date. When I called back to confirm the date, they told me that it was too late and that they took it as a no-show. The manager, Irene Toh, was extremely sarcastic and was horrible in handling my case. I basically got robbed $290 from my booking which I did not stay in. This is the worst customer service experience I have ever come across, do not book this horrible place.

Prin Thanapisitikul

Aug 10, 2021

4

Polite service, clean comfy rooms, but rooms have too little daylight for a long stay.

Caroline Ong

Aug 06, 2021

5

Fui a Cali en Ascott para una celebración de almuerzo de cumpleaños. Buen ambiente sin las prisas y la multitud. La comida era buena para el almuerzo y el precio de un almuerzo de 4 platos también era muy asequible. $ 20 ++ por un almuerzo fijo de 4 platos, pero si prefiere un almuerzo más ligero, puede elegir un almuerzo fijo de 2 platos o 3 platos a precios más bajos. El contratiempo fue que no se incluyeron bebidas (ni siquiera agua) en el almuerzo fijo y tendrías que pedir las bebidas por separado. En general, todavía vale la pena almorzar allí. Si te gusta el chocolate, prueba el pastel de lava de chocolate que se sirve con helado. ¡Mmm!

Caroline Ong

Aug 06, 2021

5

Fui para Cali em Ascott para uma festa de almoço de aniversário. Ambiente agradável sem a pressa e multidão. A comida era boa para o almoço e o preço de um almoço de 4 pratos era muito acessível também. $ 20 ++ para um almoço de 4 pratos, mas se você preferir um almoço mais leve, você pode escolher um almoço de 2 ou 3 pratos a preços mais baixos. O contratempo foi que nenhuma bebida (nem mesmo água) foi incluída no almoço definido e você precisaria pedir as bebidas separadamente. No geral, ainda vale a pena almoçar lá. Se você gosta de chocolate, experimente o bolo de chocolate lava que é servido com sorvete. Yum!

Caroline Ong

Jul 11, 2021

5

Went to Cali in Ascott for a birthday lunch celebration. Nice ambience without the rush and crowd. Food was good for lunch and the price for a 4 course set lunch was really affordable as well. $20++ for a 4 course set lunch but if you prefer a lighter lunch, you could choose a 2 course or 3 course set lunch at lower prices. The setback was that no drinks (not even water) was included into the set lunch and you would need to order drinks separately. On the general whole, its still worth the while lunching there. If you like chocolate, do try the chocolate lava cake that's served with ice cream. Yum!

Jeen April

May 06, 2021

4

O quarto que me foi dado era enorme! Porém, o sabonete no banho e também a marca de produtos de higiene que colocam não é uma boa escolha. Não cheira bem. Os funcionários são muito simpáticos.

Jeen April

Apr 30, 2021

4

The room given to me was huge! However, the soap in the bath and also the brand of toiletries they put is not a good choice. It doesn't smell good. Staff are really friendly.

Maria del Carmen Ribera Rosanes

Sep 06, 2019

4

Lugar muy bonito y elegante.

David Vallet

Sep 06, 2016

5

Excelente servicio y habitaciones muy amplias y cómodas con cocina cafetera e Internet de alta velocidad. El servicio de desayuno es nuevo y se nota que algunos detalles se tienen que limar: es un poco extraño que sea a la carta, por ejemplo.

NoorZahiraah

Home away from home

5

Being a student, an employee, the president of a charity organisation & having an immobile elderly to care for, isn't easy. I was having a tough time feeling drained out and exhausted from meeting...

Navigate08411576522

Very Happy with our 4 day stay in Singapore!

5

The pictures looked good on the internet, this place was in our budget, and the location looked perfect. We were very pleased, in fact it was above our expectations; roomy, clean, good Wifi and air...

Jet40071412250

Cosy hotel in perfect location!

5

It felt like being home! Comfortable room, large and with balcony. MRT and taxi stop: 1 minute walk. Nice and quiet during the weekend, being in the business district. Easy to walk (although a long...

Azusa H

Feels like a second home!

5

Just a few very minor things that marred my stay (but as you can see it did not stop me from giving the full rating): -There was a random fly - which I killed, and thereafter no more flies were...

ClarenceHoWS

Enjoyable stay

5

Pluses Great service and experience with the front desk staff. Spacious and well-maintained room. Good location linking to Raffle place MRT Many restaurants are nearby. The only minor negative for...

Lim z

Horrible customer service and management

1

Made a booking in May, however due to covid restrictions, had to reschedule till a later date. When I called back to confirm the date, they told me that it was too late and that they took it as a...

Ascott Raffles Place Singapore, Singapore

Ascott Raffles Place Singapore

Price & Availability

Select your room

Cutler Suite (Studio) ·

Standard Studio (Cutler) ·

Collyer Suite (1-Bedroom Apartment) ·

Suite, 1 Bedroom (Collyer) ·

Superior Suite, 1 Bedroom (Brown) ·

Signature Suite, 1 Bedroom (Finlayson) ·

Overall

Customers Review

Similar Hotels you may also like

Ascott Raffles Place Singapore, Singapore

Ascott Raffles Place Singapore

Price & Availability

Travelers

Select your room

Cutler Suite (Studio) ·

Standard Studio (Cutler) ·

Collyer Suite (1-Bedroom Apartment) ·

Suite, 1 Bedroom (Collyer) ·

Superior Suite, 1 Bedroom (Brown) ·

Signature Suite, 1 Bedroom (Finlayson) ·

Overall

Customers Review

Similar Hotels you may also like