“Muy bonito el lugar”

“DO NOT STAY AT THIS HOTEL! My family and I have visit here twice now on two separate HOLIDAYS and received the worst service. Initially, we loved the hotel from what was displayed online. It is a fairly new hotel in a great area. However, upon arrival the first time the hotel did not have any clean rooms available. Check in time was 3:00PM and we could not get into a room until 7:00pm. We received a small discount. We understood the hotel is fairly new and experiencing a high volume of people. We booked again despite our terrible experience because again the hotel it self is nice. During our second stay before we checked out three people from the cleaning crew came to our door. We declined the services twice. The third time, A MAN WALKED IN ON ME AND MY DAUGHTER AS WE GOT OUT THE SHOWER. AFTER WE DECLINED THE SERVICES SEVERAL times because we had not checked out yet. My boyfriend then reported the incident to the manager. The manager then promised to credit us for the stay because of the inconsiderate staff. GUESS WHAT? THE HOTEL ACTUALLY CHARGED US FOR AN ADDITIONAL NIGHT STAY. A 300 dollar charged was actually added to our stay that we did not receive. NOW, WE HAVE BE inconvenienced BY THIS HOTEL and the incompetent staff. We needed our funds to book another vacation and hotel in DALLAS, Texas. However, we now have to go through a dispute with this hotel (which will not answer the phone). We now have to dispute with our financial institution. SAVE YOURSELF THE HEARTACHE AND PAIN this establishment will cause and book some place else!!!!!”