“4.5 due to kids club being closed mid October 2021.We stayed at PDC 5th street hotel and got to know the beaches in that area for 2 nights. Then we paid a 400mxn cab ride to get to this hotel. What a sharp contrast! PDC is definitely for the brave and adventurous, this place is for family and to be pampered.This being my first 5 star hotel all inclusive experience, I don't have any to compare but, I must state this place doesn't deserves that title from my 4 night stay. The facilities looked fine at reception but the inner sanctum is in need of minor maintenance: broken tiles, vegetation pruning, washed out signs, crackling speakers. Gripe. I hope they improve these details. Could be they may be recovering from the impact covid did to tourism and can soon fund this.The staff are extremely dedicated hard working folks, amicable, customer first . Kudos to each and every area from cleaning staff (thank you "Carmen" for our room clean), bus boys, to the evening manager "Asis?" who speaks 14 languages and seems to understand every corner of his domain and the customers he serves. Everyone's efforts shows and it's a must to greet staff with proper "buen@s _(dias, tardes, noches)_"to reveal their true smiles that brighten everyone's day.Were there fresh coconut drinks offered? Never had a chance to truly relax during pool baby sit time since kids club was out of order arising from Covid concerns. Understandable. Can't say this was false advertising since there are notices online stating services may be unavailable during covid, but this was what made any gripes tagged as "non-issue" to "oh well, less adult time". Still Im a firm believer that no one should take care of kids better than parents do still, would of made the difference to make this a perfect stay.On the first day we discovered that the pool can get suddenly deep and children can easily fall in if left unattended, so a clear cautionary warning would be nice somewhere in the pool area. Perhaps safety ropes to distinguish the deeper areas? We found out and kept our 5yo in the jacuzzi enclosure since it's wading deep and was easier to monitor, though the benches near the jacuzzi were always occupied. People left items on them to reserve it and wander off to other activities, gripe.The beach waves were stronger than the city, was told our area funneled stronger currents, so not so great for kids. For adults it was good, just floating a while and getting ocean elixir in the pores revitalizes like nothing else. The sand was white and shady palm trees with snooze benches to idle looked great. I think there was a drink waiter, but didn't get a chance to lounge at the beach much. We mostly baby sat my kid in the pool and rotated with the wife for solo beach time.The a-la-carte (ALC) dining was the crown jewel of my stay here, they are very clean and elegant. The cuisine was exquisitely delicious and paired fantastically with wine, again the staff were privy to our every needs and we felt in the lap of luxury. Kudos to our waiters "Antonio", "Jorge" thank you so much for making the difference with your commendable efforts.Overall we had a great time! my kid was enamored with the coatis running around with their cute faces, him trying to pet the baby ones. The rooms were air conditioned fresh with comfy beds and all the services you need. The buffet has great range of choices really can't ask for more (gripe with the morning buffet, the unnecessary long line for the made-to-order omelette, they should open 2 grills to reduce the wait time). Once I tried the ALC dining, I ate less at the morning buffet to try more items at the ALC options in the evening, making the value proposition simply worth every penny.Any aforementioned nitpicks are just that, minor details. The weather was fine, ocean was warm, upbeat service folks, outstanding food, comfy fresh beds, priced right...I can't wait to return to greet with warmth my new extended familia at the beach!”

“Front desk hangs up on you when they are having trouble instead of trying to find a solution.Guest Services never answers the phone.Front desk even gave me the wrong email address (I think on purpose) just to get me off the phone.We have a stay scheduled in this month and desperately need to speak to someone about some special requests to celebrate my friends birthday.Nothing hard.Pretty simple.But can't get anyone on the phone.I have spoke to the same front desk person 10 times.He just keeps hanging up on me each time he says he needs "one minute".I have been sweet as pie so it is crazy to get this kind of treatment and we have not even arrived yet.”