RIU Playacar
Avenida Xaman-Ha, Manzana 6, Lote 6, Near Playacar Golf Club, Playa del Carmen, 77710, Mexico
Rating
4.3
Certificate of Excellence
2019
Price Level
$$$
Rooms
396
Pets
No
from
$ 2,520.66
10
Jan
RIU Playacar, Playa del Carmen
RIU Playacar
Located on the stunning Playa del Carmen beach, the Riu Playacar Hotel offers you the perfect plan for unforgettable holidays thanks to its 24-hour all-inclusive service. This hotel in Mexico has the ideal facilities for a unique holiday experience with RIU Hotels & Resorts. Stays at this all-inclusive hotel in Playa del Carmen include a full range of comforts to suit any type of guest. In its more than 300 rooms, you'll find satellite TV, air conditioning, a safe, and a mini-bar with a beverage dispenser, among many other amenities. Plus, you'll be able to cool off in any one of the three swimming pools at Riu Playacar Hotel or go down to the beach to see the amazing crystal-clear waters of the Caribbean. This all-inclusive hotel in Mexico has very complete facilities, last renovated in 2015, for enjoying the best programme of activities day and night, relaxing in the Renova Spa wellness centre, or working out in the gym. Plus, we suggest having fun on the beach and trying out windsurfing, snorkelling and kayaking, among other options. Fun is also guaranteed for the little ones at the Riu Playacar Hotel thanks to the RiuLand Kids' Club, where they'll find a series of great activities planned just for them.
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Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
888 reviews
5
3758
4
2202
3
636
2
246
1
152
Customers Review
Value 4.5
Location 4.7
Cleanliness 4.4
Comfort 3.9
Neighborhood 4.5
Amenities 4.4
Condition 4.2
Quality 3.8
Recomendation 83.5%
“4 3/4 Stars!This was the first time my wife and I took our children on a Caribbean vacation.I was completely impressed and would go back to Riu Playacar in a second.First thing I noticed was how clean the place was.The staff worked day and night to keep up on the cleanliness and it showed.The food and entertainment was amazing!Valentino was a pure professional planning and executing the entertainment dayand night!The staff would go out of their way to make sure we were having the most incredible vacation and they were spot on.The only reason I don't give this review a 5 star at this time is really no fault of the Hotel, but I though I'd mention it here for others to see.From what I understand the whole Yucatan Peninsula, as well as the rest of the Caribbean, is dealing with a major seaweed issue.Well we had seaweed at our beach the whole week.It was about 100 yards wide, and if we swam past it, the water was turquoise blue, but it was somewhat disheartening when we first saw it and it stayed with us the entire week.We booked an excursion to Cozumel Island to get the clear blue waters and to snorkel, and it was awesome, I was hoping to have that right on our beach.Otherwise, I was over pleased with our first visit to Mexico and the Hotel Riu Playacar.”
— Vince Uher
“Ayer 29 septiembre 2020salimos de nuestro cuarto a cenar al regresar subimos a las 12:00 am, los cuartos estaban abiertos y nos robaron dinero, (y si nos robaron dinero no soy el primero ni el último en este hotel ahí varios reviews de los mismo) en la reception nos dijieron que no tienen cámaras y que no pueden hacer nada y que el gerente no estaba jamás en mi vida vuelvo a venir a este hotel, tengo el vídeo cuando hablamos con reception esperen verlo en Tripadvisor, Google search etc no recomiendo este hotel le diré a todos mis amigos en Texas que no vengan nunca, a mis amigos a Guadalajara, Monterrey y df lo mismo, asco total, ojo venden drogas en la playa siempre lo e sabido y no me causa molestia, lo molesto es que vas bajando las escaleras y te acosan con todo y tú familia, un tipo ofreciendome cocaína y marihuana llevaba de la mano a mí Nina de dos años me acosaron todo el día hasta que decidimos no volver mejor a la playa, muy mala experiencia estoy muy molesto en mi vida me había pasado así en Cancún o playa del Carmen.”
— Gabo Olivares
Overall Excellent, 4.3
Value 4.5
Location 4.7
Cleanliness 4.4
Comfort 3.9
Neighborhood 4.5
Amenities 4.4
Condition 4.2
Quality 3.8
Recomendation 83.5%
Joao Gomes
Sep 20, 2022
5
Fantástico. Comida de qualidade e com muita variedade, espetáculos nocturnos divertidos e cultos, Staff amável e preocupado, Hotel limpo e calmo, é óptimo para quem quer relaxar e ter umas férias agradáveis.
Lucia Rodrigues
Sep 20, 2022
5
Hotel muito confortável, sempre em ótimas condições de higiene, atividades bem programadas,funcionários super simpáticos e muito profissionais. Adorei a estadia, vou recomendar.
Luis Maria San Marco
Aug 23, 2022
1
Es un hotel de 3 estrellas. El personal se divide entre muy atentos y pedantes en desproporción. La verdad no lo vale. El peor de todos los Riu que fui. Horario 100% pensado para americanos. La cena cierra a las 9! Vas de playa a comer algo y no podes. Osea NO ES TODO INCLUIDO. Entiendo el código de vestimenta pero no que no haya ninguna opción si quiero comer algo a la tarde. Mucho menos que un mozo me sugiera que me queje con la agencia si no me gusta esta bajada de linea.
Gaston German
Aug 23, 2022
5
La verdad que el Hotel es hermoso, la atención es de primera calidad todo el tiempo. Pedimos con tiempo (vía mail) una habitación en primer piso y cuando llegamos nos alojaron en un tercer piso y no nos pidieron re alojar. Es una pena que no se pueda regular la temperatura del aire acondicionado, ronda siempre en los 25 grados y a veces es un poco alta. Hicimos 3 reclamos de mantenimiento y solo nos han solucionado 1 hasta el momento siendo que uno de los que aún no ha sido reparado es una llave de luz que hace cortocircuito cuando se enciende. Demás impecable.
Nicole Kissling
Aug 20, 2022
1
Hotel simples, reservamos quarto para 4 pessoas (2 adultos e 2 crianças) nos deram 1 quarto com “praticamente” 1 cama King… sendo que na reserva constava que eram 2 camas de casal. Pessoal mal treinado. Ninguém sabe passar uma informação precisa. Debochados. Horrível. Pior hotel que já ficamos!
Carlos Torres
Aug 20, 2022
5
Es un lugar muy bonito, con una atención de maravilla de todo el personal, con mercadería y bebidas de primera línea. Con unas habitaciones explendidas, con una limpieza total. Con respecto al hotel todo lo que puedo decir son cosas lindas., Pero si estoy triste, en mí estadías, porque el mar que yo conocí de Playa del Carmen, hace unos años atrás, para mí era lo mejor del mundo, hoy está lleno de sargazo (acumulamiento de algas que deposita en las costas el mar), y todos dicen que es imposible solucionarlo. Triste para mí, que me gusta el mar, lo demás 10 puntos.
Leslie Sumarán
Aug 20, 2022
5
El hotel es muy bonito y confortable. Las habitaciones están muy limpias y amplias. Cuenta con variedad de restaurantes y algunos shows para entretenimiento nocturno. Los bares ofrecen distintas bebidas, incluyendo cócteles y bebidas sin alcohol. El hotel cuenta con pie de playa y albercas :) muy recomendable. Es la tercera vez que me hospedo en un hotel RIU.
Freddie Barnes
Aug 12, 2022
5
If you not drinking enough they have drinks trollies that come to pool side.
Staff good
Food good
Drink options good with no resource issues.
Activities all day.
Good balance of Nationalities.
Restaurant themed! No need to book, go as many times as you like, if busy you get buzzer and they let you know.
Beach/pool, warm no complaints.
Just a quality holiday all round.
Cheers
Stefani Tichauer
Jul 24, 2022
3
We stayed here a week ago. The service was perfect. The morning buffet was really nice and the rest of the food was good, but could have been better. My biggest complaint was the smoking. Even though this was a resort where everything was outdoors, they need to have designated smoking areas, especially by the pool and in the bar. People are very inconsiderate and lit up where and when they wanted. In this day and time, many people do not want to be exposed to that. I would choose another resort that has designated or non smoking areas.
Ana Fernandes
Jul 20, 2022
5
Uma das melhores experiências que tive na vida. Excelente atendimento desde a recessão aos camarários aos empregados de mesa empregados de bar, tudo maravilhoso, sempre tudo muito organizado e limpo. Obrigada foi a lua de mel que sonhei Obrigada
Nicolas Machin Dudok
Jul 20, 2022
5
Excelente lugar, muy buen servicio, el personal del hotel hace que todo sea genial y la atención es espectacular al igual que el entretenimiento. Gran variedad de bebidas y tragos en los bares. El bufette tiene una oferta muy variada, los restaurantes temáticos están muy bien. Hay que tener mucho cuidado cuando llueve los pisos son muy resbalosos. Volveríamos sin dudar.
Irati SC
Jul 20, 2022
4
Buena relación calidad-precio. El hotel está limpio, comida suficientemente variada y personal muy amable, en especial algunos miembros de la animación (Jesús, Claudia y, sobre todo, Sheyla).No pudimos bañarnos en el mar porque había muchísimo sargazo, por lo que pudimos aprovechar las tres piscinas del hotel. Si fuesen un poco más profundas, habría sido perfecto.Los espectáculos nocturnos, bastante mejorables.
Bea Florín Belinchón
Jul 20, 2022
3
Gente excepcional en concreto Néstor de comedor, Adrián y Rosa del bar de la piscina. Comida repetitiva. Los restaurantes temáticos tardan muchísimo en servirte y la comida no es que sea muy buena. La animación nocturna aburrida salvo la noche de la fiesta de neón. Muchísima limpieza y muy buen trato. Pero para ser un Riu nos ha decepcionado bastante sobre todo por el tema de la comida
Adriana Aguirregaviria
Jul 20, 2022
2
This is advertised as a 4.5 star hotel, I will give it3 stars being nice. Is like being on a regular cruise, pools are packed all the time, having always to wait for a drink. The food is not good. It is a eatable buffet but nothing out of the ordinary. Rooms are outdated. They are only 2 restaurants besides de buffet but it is only dinner time. I could not recommend it :/ regular service. They won't go beyond to make your travel experience more enjoyable. For the same amount of money y will chose another hotel
Gene Levit
Jul 16, 2022
5
If you like smaller resorts, this one is for you. 4 buildings on one side and 4 on the other of beautiful avenue leading from lobby to pools and beach. Impeccable services in the restaurants and room cleaning. We had no problems with food, rooms (we had 2 rooms), air-conditioning bathrooms, beach . All was good. Beach has plenty of beach chairs and palm trees for shade. No rocks in the beach water except for a couple brought in by storm, we didn't need water shoes and no one had problems getting in and out of ocean. Beach was clean and swept by tractor daily. Bartenders and restaurant waitresses were attentive and with a smile. Overall very enjoyable experience, easy to recommend because all was great.
Grady Frazier
Jun 20, 2022
4
Fun hotel. Rooms are okay but you have to walk to your room since there is no elevator this got old very quickly. Also rooms have AC but it doesn't really work. The hotel limits the AC to 22 degrees Celsius which is very hot and it only sometimes works in the room never in the bathroom. Other than that the staff is good and the food is pretty good. The mini bar in the room was only stocked once our entire trip.
Ernesto Dias
May 20, 2022
5
Las habitaciones son grandes y con balcón.tienen frigobar completo y todo tipo de bebidas. Los restaurantes son de primera y los camareros veloces y muy educados. La limpieza impecable. Me sentí muy cómodo en este hotel.lastima la playa con algas no se puede entrar.solo piletas
Yalda N
Apr 28, 2022
4
The hotel is very beautiful! they have different events for kids and adults that perfect for families. Super nice staff, high quality food and beverages. Gorgeous beach and pool, amazing bar! Interesting events for kids!
The only thing that I wasn't happy with, was the beach activities. My husband and I rent a Jet Ski and we fell down to the water in the middle of the ocean no body came to rescue us considering they were following us with a drone camera to sell us the video and we felt terrible and disappointed; after 10 minutes, a guy came from other hotel, first, checked the Jet Ski to see if it's ok then he got us. I was literally scared in the middle of ocean when see no body is coming for rescuing us. Except the beach activity, this hotel was great! Highly recommended!
N T
Apr 20, 2022
5
Wonderful staff! Very hard working and pleasant. The food is amazingand obviously fresh. The rooms are well kept along with the pool and beach area. Every night there is a different theme of entertainment to appease children and adults. Entertainers are also very enthusiastic and it shows!
Aydin Odyakmaz
Apr 11, 2022
4
Great location , people are friendly good service. I would stick with the buffet restaurant as we did feel the other restaurants were any better. The liquor in the room is basic low grade so go to the bar for your premium drinks. The activity crew was awesome especially Mauricio who got us involved daily. The shows were pretty good overall. It’s not 5 star but still a great place to relax.
Inês Marques
Dec 24, 2021
5
Óptimas condições, recentemente remodelado. Na linha da praia. A 10min a pé da avenida mais animada (5a avenida). Comida variada e em abundância. Cocktails muito bons. Staff animado e muito prestativo. 3 piscinas junto à praia. Wi-fi na praia!! TOP
Liliana Alves Marques
Dec 24, 2021
5
O resort é fantastico, os quartos são bons e muito limpos. Para mim, o pequeno almoço é o jantar são de facto impressionantes, só não apreciei muito o restaurante de almoço e a pouca oferta de lanches. É o que falta neste resort mais lanches e fruta pelas piscinas e mais animação. Os animadores são fantásticos mas é muito pouco tempo deveria ser mais cedo e mais tempo. Em geral são todos muito muito muito simpáticos e acessíveis e vêmos sempre colaboradores a limpar por todo o lado. Aconselho vivamente ❤️
Manuel Joao Rodrigues
Dec 24, 2021
5
Simplesmente fantástico, tudo muito bom desde a comida ao pessoal muito simpáticos e atenciosos no geral acima das expectativas. Local sem dúvida a repetir.
Pedro Pacheco
Dec 24, 2021
5
Muito bom, aconselho, comida e simpatia muito boa, apenas acho que devia ter mais atividades e entretinimento durante os dias 😉
Mike P
Dec 18, 2021
3
The resort is nice enough, right on the beach and the service and facility was nice.Staff goes out of the way to make sure you have whatever you need.For the price I was happy.I didn't appreciate walking thru town and being swindled by one of the resorts employees, named Alex, who recognized me in the street, and brought into a jewelry store called Mayan Jewelers, and spending over $300 USD on a pair of earrings that turned out to be a plastic stone.
Puja Mehta
Dec 17, 2021
4
Great customer service,great food. Property kept up very well. Rooms are decent, beds are comfy :) try the Asian restaurant for dinner!
Brent K
Dec 17, 2021
5
Everything is amazing! Just watched the rockstar show and it beats most of the circdusole shows that I have seen. Second time here and we will return again!! Watch out Vegas!!!! This place is way better!!!!!!
Fernando Anton
Dec 17, 2021
5
Execelente atención. Pasamos unas vacaciones espectaculares. Muy buena animación y además el servicio de restaurantes y bares es de muy buen nivel.
Alejandro Ramirez Ponce
Dec 17, 2021
1
La persona que hizo el servicio a mi habitación dejó la terraza abierta. Entraron y me robaron. El hotel no se hizo responsable
Joey A
Dec 17, 2021
2
Pongo dos estrellas porque es lo que realmente se merece, una estrella por la playa y otra estrella por la gente de la limpieza. Tratan mejor a los norteamericanos, permitiéndoles ruidos a todas horas. Si llamas quejándote a las 2:00 de la mañana, porque enfrente de tu habitación o por el pasillo hay gente gritando y tomando... desde recepción te dicen que es normal...que el hotel está para disfrutar. La cena 24h es un timo, ayer vinimos de excursión y como llegamos a las 22.15, no nos dejaron acceder y te dicen que te vayas al bar donde disponen de más comida... pues bien, vamos y nos encontramos con 1 Sándwich y 1 hotdog ambos con el pan duro...pedimos explicaciones y nos dicen que ahora traen más cosas, tras 1 hora cuarto nos rendimos y decidimos irnos a la habitación con el estómago vacío. En resumen...si buscas relax, y descansar después de una larga excursión ESTE NO ES TU HOTEL. Si por el contrario buscas emborracharte y gritar a cualquier hora del día en cualquier espacio del hotel y en especial de madrugada ESTE ES TU HOTEL. No volvemos, aunque nos regalen el vuelo con la suite.
Jesus Rodriguez
Dec 10, 2021
5
Pase un excelente tiempo en mi última estancia en este hotel, el trato con el personal es excelente, realmente te hacen sentir en casa, por otro lado el hotel se encuentra muy limpio y las comidas son en realidad deliciosas, la playa está siempre atendida. Algo interesante es que el personal mantiene suma atención a los huéspedes y tienen diferentes actividades cada día para que pases un excelente tiempo. La pase increíble espero volver pronto.
Pipo Pamplona
Dec 10, 2021
4
Un 10 para todos los trabajadores del hotel sin excepción. Amables, educados, rápidos y profesionales. Mención aparte la gente de entretenimiento, un +10. En cuanto a las instalaciones exteriores y la playa muy bien. La cama super cómoda y las habitaciones muy limpias y cuidadas. Algún detallito de óxido en los grifos que deberían de mantener le quita prestancia, pero en general muy bien. La comida, todo bueno. Hay mucha cantidad de platos pero me resulta un poco repetitivo y en mi opinión deberían innovar todos lados s días con algún plato. Las bebidas y combinados muy buenos. Un todo incluido estupendo!.
Sergio Amador
Dec 10, 2021
5
Solo comi 1 ocacion, me hospede en RIU TEQUILA. Muy buen servicio en la comida.
Jose Grandon
Dec 10, 2021
5
Muy hermoso lugar
Zoran Filipovic
Dec 03, 2021
5
Hotel,stuff and rooms are excellent,,,we just back last night,,,beach is perfect,,,nice place to stay and all my respect for people and management of the hotel..l only was bad new regulations regarding covidand all these applications on the phone,but that is nothing with hotel and stuff last month i paid one hour work plumber in Vancouver ,what i paid for one week in Mexico,,,how you can compare that,,, RESPECT highly recommended thank you to Mexican people who work there,,,
Alejandra Medina
Nov 26, 2021
2
Las medidas con el uso de cubrebocas muy relajadas. Los animadores de los peor que me ha tocado; totalmente enfocados en los extranjeros, sin carisma, muy pocas actividades o al menos no fuimos invitados. He estado en otros complejos de la misma cadena y han Sido experiencias bastante agradables. La comida con falta de sazón. Las bebidas bien y la atención en recepción y los meseros fue excelente
Carlo legacy Journey
Nov 09, 2021
5
The bed here is very soft, I can sleep comfortably and wake up the same. The buffet food is really good, from breakfast to dinner. The customer service is also really nice. Nexus travel was very organized and not pushy. The kitchen staff was awesome. We came back just passed closing time from an excursion (so hungry and tired) and they kept the kitchen open and feed us and the kids. Great job overall.
Violeta Barbosa
Oct 24, 2021
3
O melhor do hotel sem dúvida que é a praia!Mas..... A esplanada da praia era durante todo o dia invadida por vendedores, tanto de pequenas coisas como de excursões, vendedores estes com vocabulário agressivo e depreciativo para com os clientes que não lhes compravam essas mesmas excursões, o que nos disseram a nós foi: tens que trabalhar mais duro pra ganhares mais dinheiro para vir aqui e me comprares excursões.... Moral de quem nem de trabalhar gostará....E eu não sou obrigada a comprar as excursões com vendedores de praia e ainda menos de aturar vendas agressivas quando estou de férias a relaxar num lugar que já paguei!Check-in com falta de informação.Restaurantes são agradáveis, mas as comidas são muito repetitivas.Não tem elevador, fomos alojados em 3° andar sem elevador, o homem que nos ajudou a levar as malas chegou às escadas e não ajudou mais. Dessa ajuda não precisava....Tive uma excursão um dia às 7h da manhã e não consegui comer rigorosamente nada, a sala de pequeno almoço não abre nem 1 minuto mais cedo, e os snacks existentes num frigorífico que havia num bar, alguns até comidos estavam e novamente embrulhados.Aconselho a abertura para o pequeno almoço às 6.45h, para evitar que não aconteça de futuro a outros clientes o que nos aconteceu a nós.Um dia à 1.30h da manhã alguém num quarto decidiu fazer uma festa e fazer imenso barulho com música, 30 minutos de tortura, em que tive que ligar à receção.A meio da madrugada do dia 27/09 alguém activou o alarme de incêndio, teve todo o edifício de ser evacuado (torre quartos 4000...) e da parte da receção nem uma palavra nos deram sobre essa situação!!Check-out demasiado impessoal, arrancaram-nos a pulseira a "papo-seco", enão quiseram saber mais de nós.Já estive em vários hotéis Riu nunca tive check out assim.Os funcionários eram simpáticos e a animação geral era boa, os miúdos da animação das piscinas eram muito atenciosos.Menina da limpeza do quarto eficaz.Fiz 2 reclamações à receção em que foram bastante eficazes, 1 do barulho e outra de roupas em lugares inapropriados. Edifício é bom a nível geral e com boa arquitectura.Os jardins são muito limpos. Cumpre muito bem as regras sanitárias agora da covid-19, principalmente nos restaurantes e na entrada do hotel, álcool gel predominante em todo o hotel, e medição de temperatura à porta do hotel em máquina automática e nas portas dos restaurantes por 1 funcionária, há dispensadores inclusivamente nos quartos e em todos os WC comuns junto aos dispensadores de sabonete em gel. Quanto ao tema máscaras os funcionários cumprem as regras, os clientes mais ou menos.... Mas isso não depende do hotel, pois se fossem avisar todos teriam que arranjar uma gravação!Ficou a falhar imenso o check out e a situação do alarme de incêndio.Pontuação 3 por ser Riu, se fosse outro daria menos....
Eric Raymond
Oct 14, 2021
5
All-inclusive drinks means a stocked room fridge and bottles of rum, tequila, gin, and vodka at the mini-bar.
The buffet is great and there are also Italian, Asian, Mexican and American steakhouse restaurants.
There are two pools, a swim-up bar, and an amazing beach.
The water is emerald green and crystal clear. The water is only 6 feet deep until about 250 feet from shore. It is a calm sea and the sand is soft. Playacar beach is an amazing place to stay and this quiet hotel has it all. Good for families.
Kimberlea Doss
Oct 08, 2021
4
The room and amenities were basic compared to other resorts but we paid less than other resorts also. The staff were amazing, so kind and helpful. Food was great and I’m picky, we loved the Mexican restaurant and Asian restaurant and breakfast buffet. They definitely need a different option for their late night snack bar, if you plan to need food late night bring your own snacks! The pool bar was fun with hard working staff. Plenty of beach chairs and palm trees. The beach is a little rough this year- need water shoes and it’s kinda dirty from all the seaweed but every beach we saw in Playa del Carmen was like that this year. Great all inclusive budget friendly resort.
Andréa Otoni
Sep 24, 2021
5
Excelente espaço, atendimento e opções de alimentação! Animadores atenciosos, comprometidos e trabalham com excelência. Em especial a animadora Cláudia com as suas aulas de Pilates, Yoga e Aqua Gym. Shows excelentes todas as noites. Conforto e tranquilidade para um período de férias.
Flavia Camejo
Sep 24, 2021
4
Good resort. Don't expect luxury... Food can become repetitive during off-season since not many restaurants are open on the day / food for lunch is always the same. Service at the pool and at the beach was extremely good some days and non-existent other days... This was not consistent and should improve.Room was spacious, though door handle from the bathroom wouldn't work from inside and you'd fear to be locked inside.Entertainment and theatre were top-notch, hence the 4 stars.
R Elizabeth T
Jun 25, 2021
5
Service- the best! Every single one that works there are hard workers. They greet and smile at you every time they see you. They asked me if you need anything and they provide everything for you.
Rooms- not perfect, the room is smaller than I thought but hey we got an upgrade so.. Who am I to complain?
Food- they have buffet for breakfast, lunch and dinner. They even have bbq and burgers served by the pool and bars. They also have restaurants you can go to which is also part of the all inclusive.
Spa- I didn’t use it but I thought the prices are too expensive.
Pool- very spacious. They have a lot of activities there too like dancing in the water and volleyball.
Beach- gorgeous! If you want to hangout there at night, they actually allow it.
Bar- you can drink as much as you can.
Overall- it’s a great experience. Will definitely come back.
Flavio Roberto
Jun 24, 2021
5
Muito bom!!!
Ana Maria Assis
Jun 24, 2021
5
Perfeito, na alimentação, na variedade de pratos, funcionários educados e atenciosos
Jorge Alvarez
Oct 24, 2020
0
Todo estuvo muy bienLa atención, la comida, lo único que es sumamente desagradable son los vendedores de puros( Droga como Marihuana y Cocaína ) qué están en el área de camastros y tambien te piden que les des bebidas alcohólicas , lo malo es que algunos huéspedes si lo hacen. Por lo que el Servicio de Seguridad del hotel deja mucho que desear.
MARY JOSE Jimenez
Oct 10, 2020
0
No hay reglamento para huéspedes en la alberca en temas de música, estábamos en el pool bar con tres bocinas a todo volumen de 3 personas diferentes. Debería existir regulaciónComida bien, poca variedadBaileys no te sirven de la marca originalCuidar temas de housekeeping no teníamos shampoo ni toallas suficientes
Miguel Angel Rosas
Oct 03, 2020
0
Les contaré que el hotel tiene una atención amable desde la recepción. Limpieza en las habitaciones y áreas comunes. Tiene servicio de WiFi en todo el perímetro del hotel. Está muy cerca del centro playa del Carmen. En mi estancia que fue el 7 de septiembre 2020; los restaurantes no estaban abiertos en su totalidad, sin embargo la comida de los tres abiertos era muy rica. Les recomiendo ampliamente el mexicano y asiático.La playa es hermosa y los coaties muy bonitos.
Gabo Olivares
Oct 03, 2020
0
Ayer 29 septiembre 2020salimos de nuestro cuarto a cenar al regresar subimos a las 12:00 am, los cuartos estaban abiertos y nos robaron dinero, (y si nos robaron dinero no soy el primero ni el último en este hotel ahí varios reviews de los mismo) en la reception nos dijieron que no tienen cámaras y que no pueden hacer nada y que el gerente no estaba jamás en mi vida vuelvo a venir a este hotel, tengo el vídeo cuando hablamos con reception esperen verlo en Tripadvisor, Google search etc no recomiendo este hotel le diré a todos mis amigos en Texas que no vengan nunca, a mis amigos a Guadalajara, Monterrey y df lo mismo, asco total, ojo venden drogas en la playa siempre lo e sabido y no me causa molestia, lo molesto es que vas bajando las escaleras y te acosan con todo y tú familia, un tipo ofreciendome cocaína y marihuana llevaba de la mano a mí Nina de dos años me acosaron todo el día hasta que decidimos no volver mejor a la playa, muy mala experiencia estoy muy molesto en mi vida me había pasado así en Cancún o playa del Carmen.
Eli Madaí
Sep 24, 2020
0
No regresaría. La atención del personal que me atendió en la recepción al llegar fue grosera, lo cual me incomodó mucho, pero lo pasé por alto. El personal en los restaurantes, barras y los animadores, todos excelentes. Sin embargo se perdió la cartera de mi acompañante el día del checkout con mucho $$y resulta que no pudieron hacer nada porque el Hotel ni siquiera cuenta con cámaras de seguridad en pasillos o en el lobby, solo con 1 en recepción. Y el personal no tiene al parecer la obligación de reportar objetos extraviados. Lo cual se me hace súper inseguro.Las habitaciones son pequeñas, pero cuentan con lo necesario, lo único fue que me dió toques el control del aire acondicionado.
Freddy Ovando
Sep 24, 2020
0
What an amazing experience we had. Thank you hotel Riu for taking care of us. Is an all inclusive hotel. If you book it with Expedia or orbit, there’s a lady in the show place that can give you offers on all of the parks there. Go to XCARET!Lol. Three restaurants to choose from. Food is delicious. And breakfast is so good. Staff is very attentive. Thank you Christina! Lol we had an amazing time. Can’t wait to go back!
Edgard Araujo
Sep 11, 2020
5
Very nice place. Incredible staff. Perfect show.
Enéias Balmante
Aug 30, 2020
5
Marvelous place, no words, Excellent experience!
Freddy Ovando
Aug 24, 2020
5
What an amazing experience we had. Thank you hotel Riu for taking care of us. Is an all inclusive hotel. If you book it with Expedia or orbit, there’s a lady in the show place that can give you offers on all of the parks there. Go to XCARET! Lol. Three restaurants to choose from. Food is delicious. And breakfast is so good. Staff is very attentive. Thank you Christina! Lol we had an amazing time. Can’t wait to go back!
Luisa Elena Fernandez
Aug 24, 2020
0
Simplemente Precioso.......me gusto el cuidado que tienen para esta contingencia ....me hubiera gustado estar más días.una sugerencia a la traviata..que su bufetincluya más Pastas....ravioles,limguini...y más quesos y aderezos italianos....pero no puedo negar que lo que comí estuvo rico.
Karina Saldaña
Aug 24, 2020
0
1. La luz de mi habitación hizo corto y a media noche tuve que irme a dormir a otro cuarto ya con niños dormidos, la habitación a la que nos movieron no era de la misma capacidad, entonces unos se quedaron a dormir en el cuarto sin luz y sin aire porque no cabíamos todos en la otra2. Increíble que ningún bar tenga una pantalla, debería haber algún punto tipo sports bar3. El vino y la cerveza que ofrecen es malo4. El check in muy tarde y el check out súper temprano, pierdes prácticamente los dos dias, el que llegas y el que te vas5. No hay snacks sin meterte a un restaurante formalmente a comer6. Mi llave de habitación se des programó tres o cuatro veces y tuve que caminar hasta el lobby7. No hay elevador, son tres pisos, pero he ido a hoteles muchísimo más chicos y aún con tres pisos tienen elevador, yo iba con una persona que no podía subir escaleras y fue un pelear que nos ubicaran en planta baja8. Las camas no son cómodas9. Las habitaciones no tienen nada de privacidad para cambiarte sin que todo el cuarto te vea10. Una amistad me fue a visitar porque fue mi cumpleaños y la sacaron, por más que quisimos pagar su estancia o lo que se necesitara para que la dejaran estar un momento, me parecieron bastante cerrados al respecto, se quería pagar por su visita, pero no fue posible11. Los horarios de la cena muy temprano, a las 9 cerraban, diario teníamos que correr para alcanzar, aunque la comida en los restaurantes, es bastante buena, muy basta y mucha variedad.
Amgad Ayad
Aug 24, 2020
0
Spent a wonderful week from 8/1 to 8/8 at Playacar Del Carmen- Cancun . It's a very nice and clean resort. All employees are amazing, very nice, friendly, and helpful.Room service is great, they were calling every night to check that everything is ok.Restaurants service is great.Breakfast buffet crew is wonderful (Christina and Willi).Pool bar service is outstanding (Myra), drinks were available in a timely manner.Pool activities are so fun (Fernando), he is so active and was always inviting everybody for the activities kindly and friendly.Sanitizers everywhere, everybody was wearing masks at all times, and temperature was taken before entering any of the restaurants.
Julia Basarab
Aug 24, 2020
0
This was my first time staying at a Riu resort & my husbands first time in Cancun. We were supposed to stay at Riu Lupita, but because of closures, we got moved here & man, was I glad!!It was our honeymoon trip & the room that we got was amazing, right in front of the pools with the beach in the distance! Me and my husband were so pleased with the food that they offered! Especially the italian restaurant! It exceeded our expectations and so much more! I also enjoyed the unlimited pina coladas and strawberry daquiris! The beach access is so close & is quite nice, despite some seaweed!One of the nights, we decided to do a romantic dinner on the beach, and Eduardo (our server for the night) was so kind & humorous & even remembered us the following days after this dinner! Staff was very friendly and accommodating & they were really good about Covid guidelines! We felt safe the entire trip & it was just so amazing!The only downside about the rooms is the walls are a little thin, so we heard lots of snoring at night, but hey, thats normal!I would definitely come back here!!
amgad ayad
Aug 10, 2020
5
Spent a wonderful week from 8/1 to 8/8 at Playacar Del Carmen- Cancun . It's a very nice and clean resort. All employees are amazing, very nice, friendly, and helpful.
Room service is great, they were calling every night to check that everything is ok.
Restaurants service is great.
Breakfast buffet crew is wonderful (Christina and Willi).
Pool bar service is outstanding (Myra), drinks were available in a timely manner.
Pool activities are so fun (Fernando), he is so active and was always inviting everybody for the activities kindly and friendly.
Sanitizers everywhere, everybody was wearing masks at all times, and temperature was taken before entering any of the restaurants.
Karly Perusquia
Jul 24, 2020
0
Desde que te reciben es maravillos, Ulises en la recepción, instalaciones hermosas, su restaurante italiano es delicioso, la lasagna, el carpaccio. En el desayuno Anabel hace los mejores hot cakes del mundo y Charlie tiene toda la logística de la cocina excelente.La gente que trabaja en este gran lugar es la que hace la diferencia.
David Gonzalez
Jul 24, 2020
0
I got married on 7-11-20 and we had our vacation here. I just wanna say thank you so much for making our vacation and honeymoon the best ever. The services where amazing the maids, the front desk, everyone there.I would love to give a special THANK YOU TO EDUARDO, HE GOT OFF OF WORK TODAY 7-16-20 AT 1700. JUST BECAUSE OF HIM WE WILL BE COMING BACK IN TWO MONTHS. THANK YOU EDUARDO YOU MADE OUR VACATION FROM DAY ONE AMAZING. I WAS THE ONE WHO WON THE HAT PLAYING THE TENNIS BALL GAME AT ENTERTAINMENT. THANK YOU FOR BEING A HARD WORKER AND SPECIAL THANK YOU FOR MAKING US UR FRIEND. WILL BE SEEING YOU AND THIS AMAZING RESORTS SOON. THANK YOU SO SO MUCH.HOTEL RIU WAS THE BEST AND SAFEST DURING THE PANDEMIC. TO BE HOENST YOU GUYS ARE BEING MUCH SAFER THEN ANY OTHER STATE. ESPECIALLY BETTER THEN CALIFORNIA. THANK YOU 😊
R L
Jul 24, 2020
0
Do not go to this hotel.over 1k was stolen from our room.It was from a staff member.The hotel accepted that it was a staff member but did nothing.People are desperate right now during COVID.Do not stay at this hotel.There will be people rummaging through your room and taking anything of value and the hotel will do nothing.Rooms are also not as advertised.More like a 2 star hotel
Steve Tye
Jul 24, 2020
0
My wife and I are some of the first people to attempt travel to Mexico during COVID-19 and we couldn't be more impressed with the care that the RIU staff has been taking while we're here. They're diligent in watching out for our health and the health of their staff. The measures they're taking to ensure cleanliness and sanitation are too many to list.
Jordan Keith
Jul 24, 2020
0
Whatever you do stay away from this hotel there are a ton of nicer hotels in Playacar. First off the rooms are not as nice as shown on websites and when we got there they put us in wrong room with no amenities and when we spoke to them about it they pretty much didn't care at all. The biggest thing was the safety of the resort. We had over 1K stolen from our room between cash and personal property. We went and told the staff about it and they said they don't have security cameras but they would check the keycard scanner with the information we provided. We found out the following day that a staff member who was in our room during the day took our card and came back at 11:30pm at night. We even told them we knew who it was because a maintenance man came that day and fixed the TV issue we had and then the following morning another maintenance man knocked on our door and said he was there to fix the TV with no information that it was already fixed. Thank god we weren't in the room sleeping that night or we could have been in extreme danger! The hotel accepted that it was a staff member but told us to contact complaints@riu.com which when we reached out to them they said the hotel told them nothing happened there was no forced break in so can't do anything. Of course there wasn't a forced break in a staff member took our keycard! Also the hotel lied to the complaint department because the manager of the hotel highlighted when the person entered our room when we were out. Do not stay at this hotel at all as there are so many better options in Playacar. There will be people rummaging through your room and taking anything nice and the hotel will tell you that you signed an agreement that doesn't protect from cases like this. Stay away!
David Gonzalez
Jul 18, 2020
5
I got married on 7-11-20 and we had our vacation here. I just wanna say thank you so much for making our vacation and honeymoon the best ever. The services where amazing the maids, the front desk, everyone there.
I would love to give a special THANK YOU TO EDUARDO, HE GOT OFF OF WORK TODAY 7-16-20 AT 1700. JUST BECAUSE OF HIM WE WILL BE COMING BACK IN TWO MONTHS. THANK YOU EDUARDO YOU MADE OUR VACATION FROM DAY ONE AMAZING. I WAS THE ONE WHO WON THE HAT PLAYING THE TENNIS BALL GAME AT ENTERTAINMENT. THANK YOU FOR BEING A HARD WORKER AND SPECIAL THANK YOU FOR MAKING US UR FRIEND. WILL BE SEEING YOU AND THIS AMAZING RESORTS SOON. THANK YOU SO SO MUCH.
HOTEL RIU WAS THE BEST AND SAFEST DURING THE PANDEMIC. TO BE HOENST YOU GUYS ARE BEING MUCH SAFER THEN ANY OTHER STATE. ESPECIALLY BETTER THEN CALIFORNIA. THANK YOU 😊
Alicia Noemi Etcheverry
Apr 24, 2020
0
Todo en el hotel es excelente, pero recomiendo a los huéspedes no dejar abiertas las puertas de sus balcones cuando salen. Alguien entró a mi habitación cuando fuimos a cenar, y se llevó un cargador de celular y un cable USB.Hice la denuncia en recepción para dejar constancia ,no puedo hacer reclamo pues fue mi culpa dejar abierto,y el hotel no tiene cámaras en el exterior.
Cp
Mar 24, 2020
0
No sólo el hotel es muy lindo y con una salida a la playa muy cómoda y nada lejos de cualquier habitación, sino que también se destaca en cuanto a la amabilidad del personal y la calidad de la comida. La animación tanto diurna como nocturna es espectacular. Los shows de la noche van variando en temática y te dejan con ganas de más.En mi opinión el excelente trato es lo que más resalta. Volveremos.
Miguel Angel Barbosa
Mar 24, 2020
0
No catalogo este hotel como cinco estrellas. Las habitaciones son 3.5 estrellas, la alimentación es 4 estrellas, el buffet es bueno y el restaurante de carnes está bien pero los otros restaurantes están regulares; y el servicio, no fue excelente. No está mal el hotel pero no lo considero cinco estrellas. No tiene camastros, la animación fue buena la días que estuvimos y fue variada. Tuve el error de tomar una noche adicional durante la estadía y me bloquearon la puerta de acceso a la habitación, aún cuando tenían una tarjeta de crédito de respaldo, perdí mucho tiempo entre la central de reservas, recepción y el servicio de transporte que tuvo el hotel durante mi estadía.
Palo Redondo
Mar 24, 2020
0
Instalaciones cómodas y muy limpias, todo el personal muy amable y dispuesto a ayudarte en todo con una sonrisa.Mención especial para Andrea, amable siempre con una sonrisa y muy resolutiva. Gracias por todo.Espero poder volver .
Matt B
Mar 24, 2020
0
Fantastic beach, great food, well maintained resort. All personnel, from grounds maintenance to entertainment coordinators were extremely friendly. Good variety of food options, from a-la-carte to buffet. Convenient location - can easily walk to neighboring Playa del Carmen. Not up for the walk? Check out the shops / market right in front of the resort - pricing on some items was better here than in Playa del Carmen.
Kay A
Mar 24, 2020
0
A lot of 5 stars out there, the best I can give it is 2. Like many of the reviews most of the food was great, and the service amazing.The food in the Mexican restaurant was awful The buffet was great, something for everyone.We did not have any kind of view of the ocean, which was disappointing for us. The rooms were nice, and clean.However, if you walk out of the shower you are in the middle of the room. The toilet is separate with a door but it wastoo small for anyone to change clothes if you needed privacy. Also there is a bathtub in the middle of the room, next to the bed. One of the main reasons I would not go back is that there is no place to just sit and relax. All of the pools have loud music playing all the time and because it was an all inclusive, a lot of very loud drunk people everywhere. Finally the beach was okay, more of the same, but the most offensive part of that was the people on the beach trying to sell you things, disguised mostly as pot sellers. They hang around all day, everyday, sitting in the shaded chairs and the wait staff bring them drinks, as if they were paying customers.We brought it to the attention of the management but they just turn a blind eye.
Ezequiel Martinetti
Feb 24, 2020
0
Un lugar increible. Un paraiso, muy buena atención, dedicación por parte del personal, buena comida y eficiencia en todo.Lo único que hay pequeños detalles que resultan llamativos en un Hotel 5 Estrellas como este, a saber: no había acondicionador para cabello y tampoco lo proveían. Solo había un shampoo que además, según el propio anuncio, cumplía las funciones de jabón de baño. Detalles simplemente.
Gi Illanes
Feb 24, 2020
0
RIU cadena de hoteles espectaculares, me encantó todo de RIU PLAYACAR, muy buena ubicación del hotel, hermoso lugar, instalaciones divinas, personal altamente capacitado y muy buena atención por parte de todos, instalaciones impecables y muy limpias, habitaciones grandes y cómodas excelente calidad y variedad de comida, amplia variedad de menú para todos los gustos y muy buen servicio de entretenimiento y espectáculos. Sinceramente mi experiencia fue perfecta. Totalmente recomendable.No es un hotel barato pero vale la pena pagar cada peso de estadía en el hotel.
Jules Jules
Feb 24, 2020
0
Hermoso hotel all inclusive.Solo deberian tener en cuenta los pisos que llevan hacia las habotaciones. La gente resbala permanentemente y es un lugar dónde el clima varía hora a hora. En momentos de lluvia las caídas son constantes.Por favor, solucionen ésa cuestión.
Hazel Killner
Feb 24, 2020
0
If you choose to stay at Riu Tequila, Riu Playacar or Riu Yucatan expect to have a wonderful holiday. Whichever hotel you choose you have access to the other two so you can't go wrong! There are a few diffences between them.Riu Tequila is set back from the beach but there is a shuttle buggy that takes you too and from the beach. The walk is less than 5 minutes. It has large pools and a great kids pool. This is definitely the more party hotel with themed nights every Friday, a late night club that anyone from all 3 hotels can use and a sports bar with multiscreens, pool and fussbal.Playacar has the most modern layout of any of the hotels. Two large pools and a fantastic infinity pool bar that has sun on it all day. It leads straight on to the beach. This was our favourite place for lunch. The seafood was excellent. It is the least busy of the three I'd say and has a relaxing feel alongside great entertainment! Including watching the chef carve an ice sculpture or turn a watermelon into a flower.Yucatan has the most jungle in the grounds which is home to wild howler monkeys. There are all sorts of animals roaming all the hotels but we loved seeing the baby monkeys at Yucatan. There are two lovely pools, a pool bar in one area that leads onto the beach. There's also a seperate pool and bar in a chill area that has hammocks and beds with mattresses. The Theatre is by the main pools whereas the other two have the theater connected to the lobby. It means there is an outside bar at night which is lovely.Every hotel provides you with entertainment all day long. It really is excellent and gets everyone involved (unless you don't want to).The food is exquisite in our opinion. There was so much choice every day at the buffet! I love seafood and this place blew my mind. Lobster, crab, prawns, mussels, Sashimi, sushi and more. A real treat. My partner doesn't like fish at all but he always had an excellent meal too with steak on everday, ham, pork, chicken, turkey and of course mexican! There's also always pizza, burgers, chips pasta etc. On top of this you can use the sit in restaurants including Mexican, Steak and Asian. Excellent friendly staff through the restaurants. We liked the touch of having hand sanitiser in and out of the restaurant and all over the hotel.Drinks were amazing! So much choice. Any cocktail you can think of essentialy. Some local some imported spirits. Made excellently by proffesional friendly staff every time. Tip though bring a reusable straw as Riu have stopped using them across all hotels.Room was lovely and always cleaned to an exceptional standard. All the cleaning staff were very friendly too.Reception staff were always very helpful and accommodating.There is good WiFi coverage throughout the hotel including the beach.Mexico is beautiful and we recommend you go on excursions. Just don't bother buying biodegradable lotion or bug spray for swimming with animals or in the cenote as they make you shower before you get in regardless.The weather was gorgeous! Bring plenty of lotion and good tropical insect repellent. Both are hugely expensive here. It was 28c in the shade most days if you found a sun trap I reckon it was late 30c. Our forecast said 6 days of rain when we got there. In two weeks there were two 30min isolated down pours.Playa del carmen is 30/40mins walk from the hotel. Its hot to walk though! We paid $120 pesos from the far side of town back to our hotel. Or we got a taxi for $60-80 pesos to the edge of playacar and just walked in.Playacar is a beautiful, historic gated community. You feel so safe here it is bliss.This holiday is highly recommended by us!! Thank you to everyone at Riu for a wonderful time.
Malen Arredondo
Jan 24, 2020
0
Realmente es hermoso. Es cinco estrellas en todo aspecto. Mejoraría un poco la calidad de los shows. Los grupos de danza que contratan parecerían no ser de escuelas se baile a la altura de un hotel all inclusive. Demasiadas fallas en los bailes, estuvimos una semana y nos hubo show mexicano. Nada que ver con otros Riu, durante el día entretenimiento medio. Los días se lluvia nos re aburrimos. El resto diez puntos.
Karina Vergara
Jan 24, 2020
0
Excelente servicio.Hotel hermoso con una playa bellísima.El servicio muy bueno.La comida de los restaurantes muy rica, los shows nocturnos y las actividades para niños muy bonitas.Las habitaciones muy cómodas y muy bonitas
JUNIOR Betancourt
Jan 24, 2020
0
My favorite thing about this place is the delicious food. You serve yourself at their Buffett (they have one for breakfast, lunch and dinner) and as you walk away you notice you totally missed the food on the other side . The variety is crazy making 🤪 too much good stuff.You will also find a mini fridge in your room stocked with various drinks and alcohol dispensers above the fridge . These are restocked every two days. The staff is so friendly and so attentive , everything is so clean. The beach is beautiful (that’s why most of us come here for , right ?)A tip for visitors , when buying souvenirs outside of the resort , don’t settle for the first price they give you . They know you’re visiting and will try charging you more for things so offer them less and you’ll save some money .
Pamela Ag
Jan 24, 2020
0
After being scammed by hotel majestic, our third party was able to book us a room here and what a blessing it was! Their service was great everyone was so kind and the food delicious, definitely worth every penny and you will have an amazing and peaceful time here. Thank you to everyone in Riu Playacar, you were a huge blessing from God!
Peter Colt
Jan 24, 2020
0
RIU Playacar is middle of road ... rooms are very plain ... food is ok ... drinks are cheap alchohol and could be better.Service is exceptional, staff exceptional, manager not so friendly however.RIU Tequila across the street had the best entertainment and entry there is included for RIU Playacar.
Mina Licon
Jan 24, 2020
0
Do not book this hotel. The hotel is not 5, 4, or even 3-star quality. I’m not sure why they are rated highly, but I know you can stay at a much better property in the area for the same cost. The drinks are made with the cheapest liquor possible and taste cheap, even if you offer to pay for better quality, they say they don’t have it. The buffet is disappointing, they pre-cook omelets, poached or fried eggs and leave them under a lamp for guests to grab, if you ask for a fresh one because the eggs are overcooked, they tell you they can’t.There is no room service, but they offer a “24hr” snack area...they had old burgers that you can put in a microwave, stale/hard sandwiches, the reception told us it was frozen food so it could last days. The rooms are low quality, sheets are rough, there’s no elevators, which I don’t mind, but not suitable for everyone. I definitely believe the website and the reviews are deceiving...it is a horrible hotel.
Amiah K
Dec 24, 2019
0
My boyfriend and I just got back from a 7 day stay here. The resort is beautifully kept, the staff are so kind and attentive (props to Nestor, William, Froy & Adrian) and the food was great! I’m a vegetarian and found they still had a lot of options at the buffet and the Italian and Asian a la carte restaurants. While the Mexican restaurant didn’t have as many veg options, the tortilla soup rocked my world. Bonus: You don’t have to make reservations at the a la carte restaurants, which took away some stress as for booking reso’s and making it to dinner on time. There are activities going on all day if you choose to participate (I.e. foam party, ping pong, yoga, dance parties on the beach). I’d definitely say it’s better for families, couples, and people who aren’t set on partying every night as there is no disco. Certain nights of the weeks the shows and entertainment are conducive to this though, so if that’s all you’re looking for then I still think it would be a good fit! Some of the night entertainment was better than others (the White Party & the Men vs. Women show were our faves). The entertainment staff are all awesome. Lots of beach volleyball going on, never had a problem finding a spot on the beach no matter the time of day, and the water itself is fairly well kept of seaweed. Oh, it’s also situated within a gated community in proximity to other resorts (many of which you have access to) so you feel quite safe. Overall an awesome experience!
Julie Beedham
Dec 24, 2019
0
Just arrived back unfortunately! A fantastic place to stay, not too big. All the staff were friendly and helpful, Mariella our room maid was lovely and Froy and Alberto from the 24 hourbar were amazing, really good fun and looked after us well. The all inclusive food is what it is, the Italian was ok but the Asian restaurant and the Steak restaurant were really good. There is plenty to do around about, you can also use the other local Rius for entertainment as not as lively there. Got a taxi into Playa Del Carmen, lovely town to have a wander, we also caught a ferry from there to Cozumel ourselves instead of paying to go on a trip, they are quite expensive, beautiful little island andif you want a tour of it you can hire a buggy or taxi over there. The wildlife is really nice, pelicans flying over the beach, we went to the Yucatan hotel and saw Howler monkeys living wild there, iguanas and the Coati, a Mexican raccoon. All in all a fantastic place for a holiday. Can't wait to go back again.
Marian Russo
Dec 24, 2019
0
Excelente hotel. Muy bien las instalaciones, muy rica las comidas. La playa hermosa y amplia. Buena atención, a la tarde pasan por las reposeras ofreciendo bebidas. Hay animación, pero no es excesiva. De noche, si se quiere un mejor show o disco, se debe ir al Riu Tequila. Solo mejoraría la disponibilidad de comida después de las 22. Muy cómodo que no hay que reservar para ir a los restaurantes
Maria Nury Salinas
Dec 24, 2019
0
Es la segunda vez que elijo esta cadena de hotelería, y en particular este hotel, buen servicio, amabilidad y limpieza. El personal siempre bien predispuesto en cualquier tipo de consulta o duda. Lo único que tendría que mejorar es la parte de animación tanto los espectáculos de noche como en la playa. Hace 5 años que fui la primera vez y era digno de quedarse a ver los espectáculos. Esta vez era como que faltaba ese espíritu de entretenimiento y animación.Por eso 4 estrellas
Oleg Golovin
Dec 24, 2019
0
Personnel was very nice. Food was excellent. It was inconvenient that we couldn't take drinks from the other Riu hotels along the beach, so we had to take drinks with us to walk along the beach. The cleaning stuff rearranged my things during cleaning all the time, once they threw out the plastic bag I needed; don't really like people fumble with my things without knowing their purpose.
Damian Santamaria
Nov 24, 2019
0
Una experiencia increíble en todos los aspectos. Ideal para familias, parejas, amigos.... Siempre hay diversión para todos. Gran calidad y variedad de las comidas en cualquiera de sus 4 restaurantes. Una recomendación: favor de restringir el usos de parlantes bt. Uno intenta relajarse y cualquiera viene con uno de estos a todo volumen sin importarle que piensa el resto.
Aide Rios
Nov 24, 2019
0
Excelente opción. Buen servicio, precio AD hoc al servicio, lugar súper bonito, todo el personal atento. Servicial. Te apoyan en todo lo que necesites, la comida en todos los restaurantes es excelente de buena calidad y buen sabor, de todo para todos los gustos, buen programa de actividades, limpieza... En fin. Es una muy buena opción para las vacaciones.
Braiden Swinimer
Nov 24, 2019
0
There 24 hr food options are gross in my opinion..it has a fridge with pre made hot dogs ... wraps ...cream cheese and salmonsandwich... it would make more sense you just make hot dogs and hamburgers on a grill as people came all night especially being a 5-star I've been to a few others that were same star or lower and they had some better options for the 24 hour food
Esther Park
Nov 24, 2019
0
We had a wonderful 11 nites stay here in September 2019 . Everything from ur rooms to food & drinks and most of all the staff were absolutely fantastic, I cannot praise them enough . The entertainment staff , Claudia at water gym and Ceasor with games and all the others so many to name were lovely and made me smile every day with there conversations and ability to entertain people , they were brilliant. Really enjoyed the steakhouse & Asian restaurants . The choice in the main buffet restaurant was great as well , so much choice . Last but not least the staff on the pool bar deserve a medal , they work so hard and we had plenty fun there on our visit . We will definitely be back .
Richard Mortimer
Nov 24, 2019
0
This hotel is smaller and quieter of the Riu hotels in the area. This hotel is slightly out of the way from the shops and restaurants but is only a short taxi ride to 5th Avenue.The hotel is clean and tidy and the staff are brilliant. There is plenty of food choices with different specials every day. The swimming pool was quiet and there was activities every day but didn't last long. I would of given it a 5 star but the beach was closed and we share with another hotel. Would definitely recommend.
Christian Guerrero
Oct 24, 2019
0
Las instalaciones de lujo, las albercas muy padres con servicio de bar frente a la playa. Muy limpia la playa, la arena. El servicio de los meseros en los restaurantes es excelente. La comida rica, variada, el fraccionamiento donde se ubica ideal para caminar, tiendas de souvenir y de conveniencia enfrente. A tan solo 15 minutos caminando de la 5ta avenida. Vale la pena relación calidad precio.
elrobert Vg
Oct 24, 2019
0
Es uno de los mejores hoteles en el que he estado, la ubicación, instalaciones y servicio 10/10, me trataron de maravilla al grado que volvería a repetir mis vacaciones constantemente . El precio ni se diga, es una excelente opción y hay para cada bolsillo, eso no quiere decir que cambie el servicio, siempre muy atentos y con la mejor actitud todo el personal. Incluso tienes entrada a dos hoteles más y disfrutar de sus restaurantes y e instalaciones. La comida y bebida es un punto fuerte, lo que consumes te hace ver que es más barato que si te hospedas en un hotel que no ofrece el todo incluido.
Sabela RODRÍGUEZ FERNÁNDEZ
Oct 24, 2019
0
Hotel moderno con todas las comodidades. Habitaciones de diseño con espacioso baño. La comida del buffet y de los restaurantes (destacando a la carta el italiano). Las piscinas con bar y la playa justo delante, el paraíso.Cada noche un espectáculo de buen nivel y actividades a diario, como aquagym muy animado, yoga en la playa, fútbol, etc.
Noemi Ramirez
Oct 24, 2019
0
Excelente! Un servicio increible en todo el hotel.Impecable limpieza. Comida variada y de excelente nivel. Tragos y bebidas recomendables y entretenimientos todo el día.Los shows nocturnos de buen nivel... Y mucha amabilidad de parte del personalLa playa en ese lugar soñada!
Luciana Yañez
Oct 24, 2019
0
Me hospedé en este hotel dos veces: diciembre 2018 y marzo 2019. Es mi cuarta vez que me hospedo en un Riu. En particular el hotel es excelente. Su personal, su estructura, la comida, el staff de entretenimiento, no hay nada malo para decir. Las habitaciones son amplias y limpias. Tiene caja de seguridad. Cuenta con estacionamiento y el hotel tiene salida al mar. Se encuentra a 3km de Playa del Carmen. Wifi funciona muy bien. Diez sobre diez. Recomendable para familias.
Víctor Díaz
Oct 24, 2019
0
Bonito hotel familiar, a 5 minutos de la 5ta avenida. Si lo eligen, tomen el paquete todo incluido (bebidas y alimentos). Cuentan con atracciones casi todas la noches, eventos de playa e incluso pool party un día a la semana.
Tiene una playa ENORME, aunque hay que tener en cuenta que si visitan el lugar en temporada de sargazo, la playa es prácticamente imposible de nadar en ella.
Poco turismo nacional, el 80% de las personas que lo visitan son, en su mayoría, familias sudamericanas. Las habitaciones son muy aceptables, elúnico pero es que muy pocas son las que tienen vista al mar.
La atención es buena, el personal es muy amable. Cuentan con 5 restaurantes todos ellos con buena calidad en sus alimentos, a excepción de sus vinos... Sus vinos son MALISIMOS.
Lo visitaría de nueva cuenta, definitivamente.
Tiene una playa ENORME, aunque hay que tener en cuenta que si visitan el lugar en temporada de sargazo, la playa es prácticamente imposible de nadar en ella.
Poco turismo nacional, el 80% de las personas que lo visitan son, en su mayoría, familias sudamericanas. Las habitaciones son muy aceptables, elúnico pero es que muy pocas son las que tienen vista al mar.
La atención es buena, el personal es muy amable. Cuentan con 5 restaurantes todos ellos con buena calidad en sus alimentos, a excepción de sus vinos... Sus vinos son MALISIMOS.
Lo visitaría de nueva cuenta, definitivamente.
Imanol SMA
Oct 24, 2019
0
Gran hotel y resort. Todo lo que puedas esperar está dentro del recinto. Buen gusto para ser decorado. Tiene restaurante italiano y japones, además de otros dos espacios de buffet internacional donde elegir casa día. Además tiene bar 24 horas. Durante el día hay muchas actividades programadas y espectáculos todas las noches. Posee 3 piscinas a orillas de la playa donde hay bbq todos los días.
Rebecca Kurowski
Oct 24, 2019
0
The hotel is beautiful and the staff was delightful. I had heard of a growth in the ocean waters keeping people from doing some water excursions and making the water brown. But when I got there the water was a beautiful turquoise color that was stunning. The food was delicious and first class, presentation lovely. This is an all inclusive resort but I suggest tipping extra as the staff is phenomenal and try very hard to make your stay dreamy.
Marcel Austin
Oct 24, 2019
0
Great Resort I would recommend this resort and will return. The customer service and staff were AMAZING! The property is smaller but this was part of it's charm. The food was good, you couldwalk into any of the alacart restaurant with out reservations which was nice. The room were clean, my only complaintis the shower and washroom area need more privacy. The beach was fantastic, white sand lots of beach chairs available and the staff worked hard at cleaning the beach of weeds every morning. The resort entertainment was good. I will return some day.
George Basily
Oct 24, 2019
0
Overall it was a good hotel. The staff is really nice and everyone was helpful. The amenities are alright. They have a good fun team that organizes things at night.The beach was full of seaweed everyday; you had to cross a barrier of them to get to a spot in the water with no seaweed. I understand that it's not their fault but they can at least make an effort to clean it.The food was average. Nothing that impressed us but it was all ok. We didn't get/see any authentic Mexican food in there which was a little disappointing.Location wise, it is close to the shopping area and "downtown". Walking is great and cabs are always available which is really nice. It is also across the street from a small market/mall place which is really convinet in case you need a pharmacy or forgot something (or want a quick souvenir and don't want to go shopping)
Angela Marie
Oct 24, 2019
0
I was here almost a month ago and it was my first experience in Mexico. By far the best experience of my life. Everyone was so welcoming. I felt so taken care of and safe. And there was always something going on for when we wanted to spend our days at the hotel. The food was also incredible. Being back home I can't even look at a buffet the same. I 100% will be back. Thank you for a time to remember!
Kiran Zuber Sayani
Oct 24, 2019
0
Great pools, service, and beach access. We never left the resort because we didn’t have to! Great gourmet dining, and lots and lots of fun activities for the kids. Javier did an amazing job at riuland with Christmas celebrations for the kids, my kid is still talking about it!! The only drawback was that the pools were all outdoors and not heated, but we should’ve checked that before booking. Ocean water was much warmer.
Enrique Techea
Oct 24, 2019
0
Hermoso hotel punto perfecto, personal 100 puntos, la variedad de comidas en sus distintos lugares espectaculares. Limpieza impecable. La playa muy cuidada a metros de las habitaciones, 3 hermosas piscinas Habitaciones maravilla, grupo de entretenimiento muy bueno . La verdad perfecto. El único puntito en contra es que le falta una ducha higiénica junto al inodoro
Tor W
Oct 24, 2019
0
First time in Riviera Maya and really liked it a lot. This resort was nice seemed cleaned and well taken care of. FYI they do NOT have an ELEVATOR. Wasn’t a huge deal to me, other then sweating a lot running up and down 3 flights of steps, but wasn’t well advertised when making the reservation. So if you would have trouble with steps request a main floor room. Otherwise they do have handicap accommodations. Although I think you do have to travel steps to get on the beachOur room was an ocean view which was nice but more like pool view cause you are looking over the pool and through some trees to see the water but it was a nice view either way. This was our first All inclusive and it was ok. I like to drink quality over quantity the mini bar was lame. Bottom shelf stuff with no variety of mixers to make a decent drink with. The bars were better at making some awesome drinks but again the alcohol was not the greatest quality but it’ll do. The resort had multiple restaurants and bars that rotate which is open throughout the day for breakfast, lunch, and dinner kinda tricky figuring out where to go when. But the do give you a schedule when you check in. The food was actually good. I enjoyed the variety and different options available. I was surprised at how good it was actually.The staff we encountered were friendly and helpful. Some hard to understand even at the front desk but otherwise able to figure things out.
J G
Oct 24, 2019
0
I really enjoyed my stay we stayed for 6 days. The staff was friendly as well besides at the beach they were pretty rude. Our safe and fridge weren’t working In the room and they came right up to fix it within 25 minutes. I was also highly impressed by them calling the next day to make sure that our items were working and to check if their was anything else we needed. The food is very good and the staff gets to know you’re habits on how you like your meals or milk in your coffee. The drinks were good and the bartenders were very attentive. The only compliant I have is the pool with the bar kids are allowed so their is a lot of splashing and kicking while having your drinks. Their are two other pools and the beach so it would be nice for them to not be allowed in the bar pool. The rooms were clean and very cool no issues with bugs or flies. The bar in the room is excellent and they even give you your own large bottles. Overall great stay I wanna I’ll be coming back
Hugh Webster.
Oct 24, 2019
0
All Riu hotels as far as I am concerned are good value. This one I liked particularly due to their stage set up and bar. Excellentstaff and great service. We were in the Riu Mexico Palace next door and we visited the Playacar. Although the Palace is fantastic we enjoyed our two or threeevenings at the Playacar. Cannot comment on the food as we did not eat there but if the experience we had at the Playacar was anything to go by it must be on par.
Amaral family fun
Oct 24, 2019
0
Definitely not a 5 star hotel. Good 4 star. Food is ok. Pool entertainment not the greatest. Pool bars lack knowledge of drinks but still not bad. Beach sports are fun. Beach is good as the people are on top of it to keep the beach clean from the seaweed. Props to Karen who helped us and got us a pool/beach front room. Overall it's a nice place
Liz Escoto
Oct 24, 2019
0
My sister had been to several Riu hotels in different countries and she has always left with a good impression, so I decided to come to this location in Playa del Carmen and I’m glad I did. I had a great experience. The food was amazing, the service was beyond excellent, and the resort its beautiful. Also, in case you haven’t been to Playacar, it’s very safe there! Only the tourists that are staying in this location and the employees are allowed in, so if security is a concern for you, this place will be perfect. The location has many gift shops around with reasonable prices, and even a mall. Totally recommend it!!!!! You won’t regret it.
Vince Uher
Oct 24, 2019
0
4 3/4 Stars!This was the first time my wife and I took our children on a Caribbean vacation.I was completely impressed and would go back to Riu Playacar in a second.First thing I noticed was how clean the place was.The staff worked day and night to keep up on the cleanliness and it showed.The food and entertainment was amazing!Valentino was a pure professional planning and executing the entertainment dayand night!The staff would go out of their way to make sure we were having the most incredible vacation and they were spot on.The only reason I don't give this review a 5 star at this time is really no fault of the Hotel, but I though I'd mention it here for others to see.From what I understand the whole Yucatan Peninsula, as well as the rest of the Caribbean, is dealing with a major seaweed issue.Well we had seaweed at our beach the whole week.It was about 100 yards wide, and if we swam past it, the water was turquoise blue, but it was somewhat disheartening when we first saw it and it stayed with us the entire week.We booked an excursion to Cozumel Island to get the clear blue waters and to snorkel, and it was awesome, I was hoping to have that right on our beach.Otherwise, I was over pleased with our first visit to Mexico and the Hotel Riu Playacar.
Harpal Singh
Oct 24, 2019
0
Great hotel very close to the beach, very friendly staff, great entertainment especially the white party on a Friday night at the nearby riu tequilla. Believe you can use some of facilities at riu tequilla, yucatan and lupita which is great if you fancy a change of surroundings. Nice compact gym and 3 pools including a swim up bar in one. Would definitely go back. Beach is well maintained with regular cleaning of seaweed and there's lots of sun loungers. Only gripes the shower area is open plan and the towels are bit too hard, vegetarian food options are limited but you can see past that.
Ceci Morae
Oct 24, 2019
0
⚠⚠♿♿ DISCRIMINATION ALERT : THIS HOTEL DISCRIMINATES AND IS NOT SENSITIVE AT ALL TO PEOPLE WITH SPECIAL NEEDS ⚠⚠♿♿Since the very moment I made my booking, I requested an accessible room because I was traveling with my uncle, who is in a wheelchair and has mobility problems.I called few days in advance to make sure they saw my request and, to my surprise, they said they received it; however, they could not assign me an accessible room, but one on a 3rd floor with no elevator (4 star chain hotel with no elevator, really??!!)Reception staff and the supervisor were super rude and they said they can not have an accessible room for me, even when I was willing to pay a higher rate at that very moment. The worst was when they implied that if I did not want that room, I just just go somewhere else, they literally said "there is nothing we can do".I can not believe a 4 star chain hotel has such rude and uneducated staff, non-incluse mentality, poor reservation system, lack of flexibility, mediocre customer service and specially, zero sensitivity to elders or people with special needs.This is nothing but a case of discrimination.
Fahad Qayyum
Oct 24, 2019
0
A great place to stay if you are visiting Playa Del Carmen. What makes it best is it's location and level of customer service. Only 1 hour away from Cancun and right on the beach it has its own beach and many events tbat you keep entertained during stay. Rooms are really good with a mini fridge and your basic needs. Your own balcony and a very good shower facility. Two pools right before the beach. You can enjoy jet ski and other activities at the beach. No need to go anywhere else.
Maddie Benz
Oct 24, 2019
0
I am absolutely speechless by my stay in Riu Playacar.The staff made my day everyday and were so so much fun. They work extremely hard to keep all their guests happy, it shows and I’m eternally grateful for them.Makes me feel so lucky to travel to places like this and to meet the people I have.Johnny, Eddie, Valentino and Edurado... I’ll never forget you!!!! Lots of love, Australia!!!
Gemma Lear
Oct 24, 2019
0
Absolutely gorgeous hotel. Right on the beach. Beautiful pool bar and plenty of loungers to lay on. Outstanding staff and lovely food. Lots of different choices of food. The rooms are beautiful very spacious and very clean. Rooms are cleaned everyday. All the staff are very polite and always make sure you have everything you need. Reception staff are very helpful also. I had to print some tickets off for some trips and I spoke to reception who happily gone it for us. They also have lots of activities for both adults and children from the time you wake up until the time you go to bed. The riu fun staff always get you involved and are very friendly. I will definitely be visiting this hotel again in the future. The evening entertainment is brilliant also. I highly recommend this hotel.
David Lang
Oct 24, 2019
0
Hotel riu playacar is a very nice retreat. Choice of 3 swimming pools. The sea right next to hotel. Sea was warmer than pools. Rooms very clean and tidy. Restraunts were.ok. 2 weeks and food does get repetitive. Al a carte are more self service. Asian food never felt hot enough. Staff friendly. Entertainment average but did have something every night.
Marco Burgman
Oct 24, 2019
0
Just like the other Cancun Riu's, this is just a beautiful complex. Many pools and gigantic beach. All day games and fit. Loved the everyday small parties they have! Very good restaurants and nice buffet, little crowded but other than that perfect. People from Riu Lupita go to this beach because their own beach in under construction. Clean place with modern look.
Mariana Suárez
Oct 24, 2018
0
Excelente relación calidad-precio. El hotel es muy lindo en cuanto a infraestructura, la comida excelente y el servicio muy bueno! Cómo cosas a mejorar: es un hotel familiar y van muchos bebés,pero no es accesible ir con los coches a la playa,ya que desde las piscinas hay escaleras para llegar a la playa, debería existir una rampa y también un caminito que haga más fácil el traslado del coche en la arena...esto es más importante para gente con discapacidad que se encuentra en sillas de ruedas y tampoco pueden bajar a la playa de manera fácil,la accesibilidad es muy importante y es algo que en este lugar para acceder a la playa no lo tiene y lo considero un falla importante.
Jose Angel Mendez Chao
Oct 24, 2018
0
Sin duda, uno de los mejores hoteles que he tenido el gusto de disfrutar. Una atención impecable de todo el personal desde la recepción, los camareros hasta el personal de limpieza. Habitaciones limpias, amplias sin faltar ningún detalle. Felicito a la directora por tener un personal tan eficiente, cosa que hoy es difícil de conseguir, y a todo el equipo por hacer que nuestras vacaciones sean dignas de volver a disfrutar con ustedes. Pos claro que volveré!!!!
Carolina Salamanca
Oct 24, 2018
0
Doesn't deserve 5 stars...looks like 2 but paying like 5. We stayed wirh 2 little kids. People staff are nice and gentil but the infrastructure is old fashion, looks like and 70's, closets smells bad, the AC leaks water... Whe people from the suite above us take a shower it sounds like a motor at the room... I hate it, sorry.Pools are standard, and we had algaes at the sea... 😟I don't have issues it a 2 stars hotel but don't sell it as a five stars...and don't charge me as well.We are not used to people smoking and here all places its allowed to smoke... there are people drunked everywere too.I'll never back here and i don't recommend it.
Paz Lindeman
Oct 24, 2018
0
A fantastic All-Inclusive! We chose this hotel to stay with our family and friends during our wedding week, and it was perfect! The service was amazing, we got a great room facing the ocean, and were welcomed with strawberries and champagne! But that wasn't all! The service at the bar was fantastic and drinks were tasty! And I am very picky about food, but always found something to eat and really enjoyed the themed restaurants!!The beach was beautiful, the location is perfect, we really loved everything! We had about 40 rooms booked and everyone enjoyed their time at the hotel! They all want to return next year!
Mark Cooper
Oct 24, 2018
0
Clean hotel. Staff work there socks off and smile all day long. Food nice and plentiful. 4 themed restaurants and a buffet style.Rooms nice and cool with the aircon and ceiling fan.Swimming pools where quite warm in water temperature so you didn't feel like you were cooling off from the intense sun,but as the hotel is in the beach it was nice to walking the Caribbean sea.All in all a nice pleasant stay. We stayed mid July for 2 weeks
Luisa Berroteran
Dec 31, 1969
0
RiuPlayaCar, love this all Inclusive resort in Playa del Carmen, the beach is beautiful, the service is excelente, its not fancy but its very nice
Nevenka Gajic
Dec 31, 1969
0
Nice peaceful place .No lift👎 in 5* hotel.They did renovation but still some parts look old.
Edgard Araujo
Dec 31, 1969
0
Very nice place. Incredible staff. Perfect show.
Philip Fairley
Dec 31, 1969
0
Had my destination wedding their in the early 2000s - before destination weddings were even a thing.Amazing service, perfect location, great food and pools.Was an amazing 10 day stay with 45+ guests staying there for our wedding.
Marta Rizzolo
Dec 31, 1969
0
The hotel is beautiful the food is amazing the views are breath taking and the staff is family 💕💕
Alexandre Beaudet
Dec 31, 1969
0
This place is amazing. Smallish by resort standards, so a bit less hectic at meal times etc. Service was perfect. Food was delicious. The beach and water are amazing too. I honestly have nothing bad to say about this place! Will definitely go again.
Gaston Gerber
Dec 31, 1969
0
Great service all in all. Water activities free and also others paid. Buffet for midday and night. Also other 4 options to eat at night. Activities guys really active and participative. All very clean and nice. Drinks could improve.
Crxppy
Dec 31, 1969
0
all the food is good a walk to fifth boulevard but one problem there is to much sea weed in the ocean but other than that its is a great place and dgnjgnjkdngkjngngdjkgnkgnkdngngkjngdkgfgdfggdfgdfgfdgfdg
C Afslag
Dec 31, 1969
0
Nice hotel, close to the beautiful playa del carmen beach. Towel service, pool bar, food at the beach. All one needs for the perfect holiday. And not to forget the staff, they are very friendly and doing everything to make the holiday perfect!
Jennifer Thomas
Dec 31, 1969
0
I will highly recommend staying here. The staff is helpful and polite. Pools, gym, grounds and rooms are very clean. There are 5 restaurants here but the best food is at the buffet. There is a show every night. Great place for families too.
Mel Martinez
Dec 31, 1969
0
The staff was on top of the whole covid precautions,we felt very safe.
Nigel Cleaves
Dec 31, 1969
0
Typical Riu hotel excellence.We loved our 2 week stay.Lots going on and good food. Highly recommended
Eder Canizales
Dec 31, 1969
0
Very comfortable, food and drinks are included. Beach is good, just back the hotel, and a small market in front. Might return next year.
Leon Martijn Siccama
Dec 31, 1969
0
Nice and perfect hotel all in food food and people
Miss Linda
Dec 31, 1969
0
Absolutely recommend this place if you’re looking for beach front property. Very spacious and clean. Smaller resort compared to other in Playacar. 20 minutes walk to 5th ave.
Enéias Balmante
Dec 31, 1969
0
Marvelous place, no words, Excellent experience!
Mario Acosta
Dec 31, 1969
0
Excellent facilities. Kind and friendly personnel. Excellent quality food. The rooms are spacious and comfortable. Highly recommended for really relaxing vacations.
Ruben Andre
Dec 31, 1969
0
Blew my expectations. Stayed in the middle of December and the beach was great not a rock in site. Servers were very polite and front desk was very helpful. Rooms were very clean and food and drinks were very good. Would definitely go back.
Ivan Fowler
Dec 31, 1969
0
We came here 3 years ago so reception upgraded our room. Still delicious food, friendly efficient staff. Also wonderful beach.
Laura van Santen
Dec 31, 1969
0
I loved this place. Excellent food. Quiet after 11pm. Lots to do. Shopping across the street in the plaza. Wonderful people.
Diana Mowat
Dec 31, 1969
0
Horrible service, all staff has poor manners. Karen at the front desk laughed at me and told me to deal with my travel agent. What resort does not have a hot tub. The food was poor all restaurants we're buffets. You couldn't make a reservation and have a nice dinner.
Tanya Sladkova
Dec 31, 1969
0
Butifull location, friendly people, lots of food and drinks. Excellent animation team, especially zimba, aquafit and step. Thank you for the great vacation time. We had greate time with TUI on one day trip to Coba!
Todd Mewborn
Dec 31, 1969
0
Had a great time.The resort was extremely clean.Each morning everything was cleaned and manicured to perfection. Everyday, our room.Spotless.Wide variety of food to choose from.Always fresh.There were a lot of people there, but it never seemed crowded.
Heather Garrecht
Dec 31, 1969
0
This hotel is beautiful and all the staff are fantastic.We will be returning for sure and will tell all our family and friends
Derek Rodgerson
Dec 31, 1969
0
Had a great holiday met alot of now friends entertainment staff out of this world one of the best teams I've ever seen
Simon Nadin
Dec 31, 1969
0
First time on a long haul holiday with our girls. Hotel is very clean, staff are friendly and the food is fabulous. Pools are very safe and there is plenty for the kids to do. The sea is a bit rough, but fun if you are careful. Highly recommended.
Riri
Dec 31, 1969
0
Plenty restaurants to choose from and cocktails and BBQs on the beach.
Ivan Jeremic
Dec 31, 1969
0
Super nice food, clean and comfortable rooms, staff more than lovely. Highly recommended place.
Theresa Johns
Dec 31, 1969
0
Great place! So beautiful, friendly employees with lots of fun actives through out the day.
Julie Lachaine
Dec 31, 1969
0
Wonderful resort. All staff members are great. Very friendly. Buffet and a la cart are delicious. Salt water pools are nice. They make great drinks! Standard rooms are a great size. Loved our balcony. The beach in this area is the best. Not very much seaweed or choral.Never had an issue while there. Would definitely return again.
Emma M.
Dec 31, 1969
0
Expensive for what you get. Service on beach one day but not the an other. No service on table, sheap shows.. poor animations... This is the third time i go to Mexico, last time in Riu..
Lesley Crystal Fisher
Dec 31, 1969
0
Amazing hotel next to the beach. Very good service, all employees are very friendly. The free breakfast is great. The rooms are very spacious and have stunning views. Highly recommended!
Shelby Manaigre
Dec 31, 1969
0
Some of the evening entertainment and shows could be more exciting.
Carol-ann Swinimer
Dec 31, 1969
0
Love the resort, they need better service at the swim up bar and they should have a breakfast for people who are leaving early. We left at 655 no breakfast flight delayed landed in Toronto around 530. Plane was delayed a few hours. Now it was out of there control but nothing was offered to us the whole day.
Poopak Parish
Dec 31, 1969
0
We loved staying here. The service was friendly and amazing.The beach was beautiful and clean, food was great ...best area with small shopping mal outside. Loved it
Nichole Rosa-Robinson
Dec 31, 1969
0
Wonderful resort!. The staff is very nice. The food is delicious and plentiful. Nice pools too. The room was great and comfortable. We had an issue with it being musty and maintenance came right away and changed the filter to the air vent.
Todd Hughes
Dec 31, 1969
0
Food is as good as it looks! Staff is excellent! Beach front is beautiful!
Sarah Paige
Dec 31, 1969
0
Don’t waste your money on this place. If you want to eat hot dogs through out then you can book this place. This place simply suck, the food is trash. The service is very poor, the people at the reception is rude. The pool is not that big.
Dan Rabinovich
Dec 31, 1969
0
Would definitely go back.
Russell S
Dec 31, 1969
0
I have been to many resorts in the area but this one is near the top of the list. It is smaller than others but a blessing when you don't have to walk far to get anywhere. The food is very good and the staff are amazing
Kamila Mieczkowska
Dec 31, 1969
0
I was 2years ago in Riu Tequila but Playacar is better. Love it. Staff really nice and helpful. Everywhere close, 4 restaurants, fitness club, 5 bars, swimming pools: 2 biger, 1 bar pool and 1 kids pool. Kids RiuLand... Love love love
Leon Israel Montoya Motta
Dec 31, 1969
0
Excelente servicio. Se necesitan mínimo 1 semana para probar todos los restaurantes y shows. Muy recomendable.
Angie H M
Dec 31, 1969
0
Muy buena atención y servicio... solo falta un poco mas de limpieza en la entrada de las albercas al hotel... pero en general disfrute de un buen hospedaje.
Malak Moly
Dec 31, 1969
0
Excelente servicio ,muy cercano a la playa,comida muy rica ,creo que lo único que falta es detallar de que es cada alimento , ya que desconocía los platillos , el personal es muy amable ,realmente recomiendo al 100 el lugar🌹🌹🌹o
Cesar Macedo Chukus
Dec 31, 1969
0
Exelente lugar!!! Comida de lujo! Pondría un pero para cuando hice check in con un señor Fernando pero después cambio su actitud y todo de lujo! Hotel limpio y atentos con sus clientes la verdad me quedo muy satisfecho y con muchas ganas de regresar ahí.
Yoatzin Perez
Dec 31, 1969
0
1000% recomendado.
J. C.
Dec 31, 1969
0
en mis próximas vacaciones
Gabriel Molina
Dec 31, 1969
0
Muy buen servicio, excelente en la comida solo un poco pequeña la habitación siendo que éramos 3 adultos
Ruben Rodriguez
Dec 31, 1969
0
Chulada de lugar y el hotel y el personal muy buen servicio 👍✌️✌️
Ethan Daniel Guzmán Tapia
Dec 31, 1969
0
Tendrían mis 5 estrellas, si aumentaran la calidad de las botellas de alcohol que manejan, ejemplo: tequila jimador para un hotel all inclusive? De ahí en fuera todo genial
Victor Murguia
Dec 31, 1969
0
Excelente servicio en todas las areas, excepto esta! Aquí no cumplen los horarios en plena pandemia y no son para cuidar sus clientes, no me imagino como serán cuando este al 100% de capacitación en esta área.
Sara Plascencia
Dec 31, 1969
0
Bonito hotel pero no para 5 estrellas...
Maggie Acoro
Dec 31, 1969
0
Las habitaciones muy cómodas y todo el personal muuuuy amables.
Carlos Villarreal
Dec 31, 1969
0
Excelente playa y comodidad para descansar y salir de la rutina
Yuyo lsaac oliva
Dec 31, 1969
0
Las instalaciones y la playa excelente, la atención ni se diga.
María yanibet Duque Oviedo
Dec 31, 1969
0
Excelente hotel. La playa espectacular. Los restaurantes, las actividades recreativas. Todo estuvo delicioso.
Lazara Davila
Dec 31, 1969
0
Mi experiencia en el hotel riu playacar muy bonita,y muy buen servicio
Agustin Solis Winkler
Dec 31, 1969
0
Excelente servicio y gran calidad en las habitaciones, alimentos y bebidas. La mejor opción par descansar sin preocupaciones. Playa privada, albercas y alberca bar. 5 restaurantes y en total 5 bares. Y un excelente equipo de animación para organizar actividades y mantener entretenidos a los huéspedes.
Patricia Escamilla
Dec 31, 1969
0
Este hotel te ofrece buen servicio de cuarto muy limpio comida muy deliciosa el chef Carlos mis respetos un trato increíble por parte de todo el personal felicidades por tener aparte de buenas instalaciones una actitud de servicio en cada persona que trabaja en el hotel.. Me voy muy contenta y agradecida
Alonso Ramirez
Dec 31, 1969
0
Buen lugar para vacacionar
Mariana Villanueva
Dec 31, 1969
0
Totalmente satisfactoria la estadía. Todo muy bien organizado toda la comida rica y fresca la atención es exelente la ubicación más aún. Volvería sin dudas
Carol Hernandez Ortega
Dec 31, 1969
0
La atención desde telefónica.Si gente. Los cuidados y atenciones fueron excelentes.
Eduardo Baruch Maldonado
Dec 31, 1969
0
El lugar no parece de cinco estrellas, pero lo que no me gustó fue el trato del personal, había algunos muy amables pero también algunos demasiado groseros en su mayoría, en lo personal buscaría otro lugar de hospedaje.
Dann Zanetti
Dec 31, 1969
0
Realmente recommended
Ricardo Olivares
Dec 31, 1969
0
Muy buen Hotel, atención muy buena en general
Isaura Soto
Dec 31, 1969
0
Es un lugar muy bonito muy limpio y un trato espléndido los felicito les doy 5 estrellas y más
Jorge Ernesto Hernandez Neri
Dec 31, 1969
0
Muy buena ubicación y servicio excelente!
Vilma Piccini
Dec 31, 1969
0
Segunda vez en Riu Playacar!!! Amo este Hotel, su ubicación, sus instalaciones y su gente!!! Espero volver pronto!!
John Oddo
Dec 31, 1969
0
Excelente las personas que trabajan en el hotel y en los restoranes te tratan con mucha amabilidad y tratan que te sientas cómo en casa
Dinorah Guzman
Dec 31, 1969
0
Excelente servicio
Elian Reyes
Dec 31, 1969
0
Excelente atención y servicio. Una experiencia inolvidable.
BYD maggioni
Dec 31, 1969
0
Hermoso!!! Ubicación, paisaje, servicios, comida...fuimos 2 veces y ojalá pueda volver...
Andi Castro
Dec 31, 1969
0
Hotel tranquilo con todo lo que se necesita para unas buenas vacaciones. Falta sombra en zona de playa
nandoXTF
Dec 31, 1969
0
Majestuoso y hermoso hotel de la cadena RIU frente al mar con la mejor y bebidas a disposición!!! Volvería a regresar sin dudarlo.
Xoch Figue
Dec 31, 1969
0
Todo super bien!, El personal, las instalaciones y las medidas de sanidad, excelente experiencia familiar.
Carito Vela
Dec 31, 1969
0
Sencillo, tiene lo necesario. El personal es muy amable y siempre está atento para ayudarte.
Magui Ponce
Dec 31, 1969
0
Mucha higiene y distancia. Excelente servicio
Anwar Calatayud
Dec 31, 1969
0
Excelente servicio , buena variedad de comida, albercas muy agradable el agua y el mar excelente
Diana Acosta
Dec 31, 1969
0
Muy buen hotel y todo muy limpio e higiénico.
Leonor Trujillo Esquivel
Dec 31, 1969
0
Excelentes instalaciones, buen servicio el bufette delicioso!
Gerardo Zayas
Dec 31, 1969
0
Un encanto de personal
José Suhami
Dec 31, 1969
0
Lo que más me gustó es el tamaño óptimo. Todo está a mano. Atención del personal muy bueno. No hay lujos y sin grandes parques. Recomendable
Andrea Morales
Dec 31, 1969
0
De los cócteles están súper bien elaborados pero lo que es panadería y postres sinceramente son de baja calidad...
Maricela Juarez
Dec 31, 1969
0
Muy bonito hotel, exelente atención de todo el personal .
Xltsx Matias
Dec 31, 1969
0
Me encanto ,la playa ,las instalaciones,la comida,lo recomiendomucho
May'lin Estética
Dec 31, 1969
0
Hotel muy bueno excelente servicios y atendimiento por parte de todos su empleados, el servicio de limpieza excelente,exquisita comida recomendable 100%
Susana Lacave
Dec 31, 1969
0
Excelente atencion, super comidas, habitacion muy buena todo perfecto
Marisol Lopez G.
Dec 31, 1969
0
Muy buena atención y limpieza....siguen los protocolos del COVID
Ariel Pividori
Dec 31, 1969
0
Excelente hotel en Playa del Carmen. Las instalaciones son de primera y los empleados del hotel son tan profesionales como excelentes personas. Es la tercera vez que vengo a este hotel y la verdad es que seguiría viniendo sin dudarlo.
Luz Edith Corpus
Dec 31, 1969
0
Hotel hermoso, habitaciones amplias, todo muy limpio, personal atento y amable, playa divina, la ubicación estrategica muy cerca de la 5 avenida. Me encanto
Ricardo Chavez
Dec 31, 1969
0
lo máximo, sin palabras
Aaron Gonzalez
Dec 31, 1969
0
Todo excelente
Juan Vite
Dec 31, 1969
0
Excelente lugar para descansar y olvidarse de todo!!!! También para comer y beber hasta reventar!!!! Los shows son muy divertidos y la atención del personal es excelente!!!!
Eventos Casona Verde
Dec 31, 1969
0
Muy buena experiencia, un hotel al que volveria sin pensar dos veces. Me encanto.
Yazmin Eunice Gomez Sosa
Dec 31, 1969
0
Excelente todo
Miguel Angel Buccheri
Dec 31, 1969
0
Hermoso un sueño
Paula Giletta
Dec 31, 1969
0
Lindo hotel. Tiene lo necesito para pasar una cómoda estadía. Variada comida y bebida. Habitaciones cómodas. El hotel en sí mismo me da la sensación q es uno de los primeros Riu de la zona. Pero está bien. El mar precioso. Playacar es una buena opción. La atención del personal bien. Recomendable. Hay wiffi libre en todo el hotel.
Joel Valdez
Dec 31, 1969
0
La comida y la atención excelente a un buen precio
Susana Britos
Dec 31, 1969
0
Tiene de todo. Excelentes restaurantes, shows en vivo y sobre todo la atención de su gente.Pondría mejores champú y acondicionador de cabello sin que los pasajeros tengamos que solicitarlo a diario. Volvería. Muy buen entretenimiento!
Ruben Rodriguez
Dec 31, 1969
0
Excelente Hotel, la comida muy rica y todas sus albercas al 100%
Natalia Judith Sosa
Dec 31, 1969
0
Las mejores vacaciones que pasé con mi mamá en la historia de siempre ❤️ enserio gracias por todo. Siempre quise que mi mamá vea el mar cristalino y las arenas blancas y todo el mundo fue super servicial y honestamente nos hicieron pasar unos días increíbles ❤️ ya quiero volver ✨❤️
Euge Coppo
Dec 31, 1969
0
Excelente hotel muy buena atención, buena calidad de comida, salvo el restaurante italiano que no lo representa para nada el resto bien, buena animación y atención en la playa
Gaby Gervaso
Dec 31, 1969
0
Tiene todo lo que uno puede pedir para pasar excelentes vacaciones. Hermosa playa, buena comida, buenos tragos, habitaciones cómodas.
Raúl Camacho Uribe
Dec 31, 1969
0
Excelente hotel el mas cómodo de toda la cadena y sobre todo, todo a la mano.
Rene Moreno
Dec 31, 1969
0
Todo muy bueno, las habitaciones, las comidas, la atención pero las bebidas son pésimas de lo peor realmente de muy mala calidad
Ovidio Roman
Dec 31, 1969
0
Buena comida y excelente atención de los empleados quienes son el fuerte del hotel. Tiene estacionamiento cubierto. Habitaciones normales, les falta cafetera y Tina lo cual sería estupendo
Maria Elena Nerone
Dec 31, 1969
0
El hotel, la playa excelentes. Respecto de los servicios nada que decir, siempre atentos. La gente de entretenimiento, fantasticos. La comida, variada y de excelente calidad. Como siempre Riu Hotels, excelente.
Alejandro Denegri
Dec 31, 1969
0
Impecable hotel. Las instalaciones en perfecto estado. La comida muy buena, y los restaurantes limpios y amplios. Mención aparte para la amabilidad del personal. Espero volver pronto.
ruiqiang2021
excellent experience
5
This is the hotel that worth return, we are a group of 4 people and we all really enjoy the time and services with Riu Playacar. Staff is nice and professional. They make you feel like stays in...
GoPlaces296202
Absolutley great stay.
5
We just returned Dec. 1st from a 16 day stay at the Hotel Riu Playacar. We thoroughly loved the hotel. Anything that needed to be fixed or repaired they were quick to respond. We thought the food...
Cantfindmyprofile
A+ Beach
4
Stayed early November. This stretch of Playacar beach/mostly calm and clear water cant be beat unless you go south to Xpu Ha or Tulum... 10x better than the beaches to the north in Playa Del...
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