“Terrible customer service. I tried to stay at this Hotel 10/24/22. I was on the road with an uncertain schedule. When I knew I would make it, I called the hotel direct. It rang about 15 times before someone answered and asked if they could call me back. I said yes and gave my number, after they assured me they had availability. I arrived an hour later after no call back, and had to wait for a bit before anyone showed up at the front desk. When she did, and I told me they were full, I told her I had called and was assured they had availability. She said she just started her shift and was sorry but she didn't know what happened, but couldn't do anything. About 30 minutes after I left someone called and said they were returi my call from 1 1/2 hours earlier. She said she was sorry that she hadn't called sooner but she was busy checking in guests. Excuse me? The non existent guest that weren't in the lobby when I was there. Things happen but don't lie to me. I don't usually leave such long reviews but this is unacceptable.”

“My wife and I stayed here for three nights and had a great stay. The staff was helpful and courteous. The room was clean and comfortable. The selection of breakfast foods was excellent including gluten free options.”