Quartos limpos e estrutura nova, muito bem organizado. Staff amigável.

I have stayed at this location 4x this year and I’m also an IHG member. On October 21st at 2300 I had the unfortunate pleasure of being yelled at by the front desk gentleman. Why? Because I simply stated he should not give delivery personnel (i.e DoorDash) room numbers for safety issues. I’ve stayed at many hotels and it’s common practice for guests to meet delivery personnel in the lobbies. My request was received with hostility. I was shocked by this unusual response by a mere suggestion. This person is not fit for basic communication, yet he represents your company. I am genuinely concerned with this gentleman’s mental health. Please reach out to him.

El día que llegamos, lchica que nos atendió en recepción lo hizo de mala gana, una actitud apática y de mala cara. Había reservado una habitación con dos camas y nos entregó una habitación de una cama y en vez de ser gentil y disculparse lo que hizo fue decirnos que el hotel estaba lleno y que si quería me enviaba una cama plegable. La habitación olía feo y en el piso del baño había un monton de bello público, parecía que chubaka había Estado ahí razurandose las pelotas. Si no me fui de ahí en ese momento fue porque era tarde y no conocía la zona. El Internet "gratis" no servía, a cada rato se caía. Lo único bueno fue el desayuno, por lo demás NUNCA me vuelvo a hospedar en un hotelucho como ese.

I want to start by saying the room was very nice and well cleaned. Now to start, myself and another Soldier arrived to check-in. Someone who I thought was a vendor, wore kakis and a grey shirt, stared to wait five minutes and someone would be out to help us. I went to the restroom and came back and was still waiting. Finally, a female worker came to assist us, check-in was good and quick. Now, check-out was not. My coworkers and I finished our duty earlier and wanted to check out. For government employees in Florida you can sign a tax exempt form, and we typically get this form from the front desk and we fill it out for them. However, the male I thought was the vendor yesterday was actually a hotel worker and working the front desk, wearing khakis and a navy shirt, no name tag. As usual for checking out, we asked for the tax exempt form, and he then stated billing was closed and there was nothing he could do, we informed him billing has nothing to do with giving us a tax exempt form. He kept arguing with us, and when we asked for the manager he stated one would be in at 8am. Time came and he stated it would be 9am, and then finally stated the manager-Walter- would be in 4pm. Who we plan to call and speak to about this. Also, when we asked this male worker what his name was, he stated it was “James” and wrote it on a card. I tried to explain to him that if he didn’t know how to properly remove the taxes (after we would provide a tax exempt form to him) then please call someone or the manager to assist with walking him through. He once again kept bringing up billing and stating he couldn’t do anything. We stated we would call later and speak with this manager, Walter, at 4pm. “James” stated to try at 5-6pm because the managers are sometimes late. We asked for him to proceed to check us out and we would try to resolve with his manager later, which hopefully we can, and he stated if we waited until 4pm then the manager would check us out and do the tax exemption (we said no because we would be charged two days and not one). One of the Soldiers received her check-out receipt stating it was paid by cash ( we all paid by card because for military we have to) so we were confused why he had done that.

stayed here recently and the experience was great. hotel staff was friendly and welcoming, the hotel was clean as well as the room. the breakfast was great and had quite a few options to choose from. it’s in a great location with lots of shopping and spots to eat. the pool was great. easy access to transportation right outside the hotel too.

This place is located in a nice area, with good local restaurants, bars and more near by. The place is kept well clean and the staff is polite and very helpful. Definitely a good place to stay.

Todo el confort de los Holiday... Buen lugar próximo al aeropuerto, puerto de cruceros y Downtown, de igual forma necesitarás auto para movilizarte... Desayuno aceptable con opciones. Las habitaciones cómodas. Muy buen lugar el precio ajustado a un Hotel 3 estrellas

This is a really nice hotel. Check in was pleasant. Luna I believe was her name was very nice. Our room was clean. Bed was super comfy. I slept so good all four nights. We didn't partake in the breakfast. The pool area was nice. Only bad thing was the horrible wifi because it didn't work at all! And also the parking lot gets really full.

Excelente hotel. Servicio de recogida y llevada al aeropuerto 24 horas. Desayuno incluido aceptable.

É um hotel razoável pelo custo benefício, mas poderia melhorar na limpeza e serviço.

Ótimo hotel, quartos bastante organizados, variedades de canais de TV, frigobar, microondas e cafeteira com café de graça. Ótima localização, perto de shopping e muitas lanchonetes. Não tem acessibilidade para falantes da língua portuguesa.

Bom hotel, básico dos USA, espaço café da manhã bem restrito, apertado. Quarto bem dimensionado e confortável.

The hotel provides shuttles from the Airport and to the Cruise Port. The disappointment was on return to the port. We were told we could come back to the hotel and hang out until our flight was going...

We arrived after 1 am into FLL after our flight was delayed from NYC. The front desk agent was very pleasant on the phone and directed us to the meeting point outside the terminal for the Shuttle to...

Great staff at the front desk and very helpful. The breakfast (included in price) staff were wonderful. Talking to cleaning staff and again very good people. The breakfast was delicious and the rooms...

We booked a double queen room. Checked ahead of time to find out it was upgraded to a double suite because of our loyalty membership. Arrived to find that it was downgraded to a King and the hotel...

First the good: Room was spacious & mostly clean. Beds comfy. Pool gorgeous. Staff friendly. Now the not so good: The towels in the bathroom had very long and very tangled black hairs all through...

Needed a place to stay in the FLL area after a late night flight. I called in to the hotel the night before to let them know I was arriving late. When I checked in, I was pleasantly greeted and...