“I booked this hotel on the Marriott app. When I booked this hotel on the Marriott app, it showed $15 for self parking and $25 for valet parking. I chose valet parking. They charged me $29 for valet parking. When I asked the front desk why they charged me this amount, they stated that the valet rate changed on Jan 1 (it’s march 4th) and that is the rate I would be charged. They refused to reduce the rate to the amount I was quoted on the app. When I called Marriott customer service, they told me that they would have to open a case and that if I was found to be right, it would take 3-5 business days to refund $8. Why do they need to investigate this? Why would I lie about this? I have never had an issue like this with Hilton. Whenever something like this happens at one of their properties, they fix it. I highly recommend using Hilton over Marriott. Marriott will not honor the prices shown on their app. Edit: this has nothing to do with sales tax like the person who responded to my review has suggested. The effective sales tax rate is 7.5%. $25 with tax is $26.88. It would have been incredibly easy for them to honor the price that was listed in the app but they chose not to.”

“Front desk and bar staff were all very pleasant and helpful. The location was perfect - directly across the street from the Jacksonville Center for the Performing Arts, where we would go for a concert we were in town to see. It was also just a half mile from a highly recommended restaurant we had reservations for, Cowford Chophouse. Everything about this trip was exceptional. Definitely recommend this Marriott for quality service, great views, and location. I had a River View Corner King room and was very happy with it.”