“The staff are amazing. They were so kind, patient, and welcoming in every interaction with each of our group. I was a little caught off guard by how lovely everyone was. One night staff member in particular made a point of chatting whenever I came in the door. He cheered me up on a really challenging evening. Above and beyond is the term that applies. Albert, thank you. Breakfast was better than I remember for a residence inn. There are tons of food options and never a worry that if we came down at the end of breakfast, we would have fewer options. We didn't get the room we had booked months earlier, and unfortunately, that could not be fixed. It was a bit frustrating as our family has very different sleeping needs, but the room we were given is as close as it gets to what we had booked. Their hot tub couldn't keep up with the rainy and windy weather, but the staff did their best and were responsive to other customers who brought it to their attention. Their was some miscommunication about cleaning one day (I believe on our part). Front desk staff helped us find a solution quickly. However, I did find a stale tetra pack of wine in the bathroom cupboard the kids were using, so there is definitely room for improvement in that area. The hotel definitely needs some upkeep. Parts of the unit were in great shape and others were run down and either stained or dirty.”

“If you go in with the right expectations, this hotel is great. While well maintained, the hotel is dated. The rooms themselves have everything you would need and are decently sized. So keep in mind that the hotel is on the older side and it looks like. We had the one bedroom suite and the living area was great. Had a pull coach and kitchen had all the necessary things and then some. The staff were all very kind and helpful! The breakfast spread was great! Had all the normal suspects and everything was well stocked and at the correct temperature. Short drive to the park and it was easy to find parking at the hotel.”