“Muy bonito hotel todo estuvo maravilloso ecxelente servicio”

“I had a pleasant checking in experience with the ladies at the desk. I was very excited about the hot tub in the pool I was very disappointed to find the hot tub water to be cold. I feel like if you were charging the prices you are the hot tub and amenities listed should be working. The gym looks nice and had plenty of options for work out routines. I was disappointed that the vending machine was out of Mountain Dew and there wasn't a snack machine. I absolutely love the view of the patio courtyard with the pool and hot tub and fountain. I thought the tub in the room was a great size but was disappointed with the condition of it as it was chipping away in a lot of areas. I was also disappointed that there was no shampoo in the shower with only conditioner and two body washes. I was leaving a sweet note for housekeeping and that's when I realized near the trashcan was an empty bottle of alcohol when we did not bring any into the room that let me know that it wasn't clean properly. The bed was very comfortable but I was very cold the whole night and felt like it was not getting warmer in the room. The parking situation left you with options of where to park closest to your room. I love that they have a valet option. Overall I would like to stay at this hotel again I would just like to see there be improvements. Before leaving I did let the kind individual that was available when I checked out the next morning that The room wasn't really clean and gave the example of finding the alcohol bottle. The parking was removed from us for the day which I really appreciate it however we were checking out that morning so I didn't feel like we needed to pay for parking for the whole day since we were checking out early morning before 10 AM. I did appreciate being heard though and that makes a lot of a difference. I booked this hotel on hopper and I do not regret using Hopper to get the best price as it was cheaper than what the hotel was offering online.”