“Bien ubicado buen servicio”

“I don’t usually leave tough reviews but there’s a point when you KNOW people that work for a company could care less about your experience and concerns and I can honestly say that there was absolutely no effort nor care towards my stay here from the receptionist. First situation: The smell! I was given a room on the 3rd floor and from the moment I walked into room 318 there was an unbelievably horrid smell!! As a man I honestly chalked it up to it just being the old carpet. The room had amazing space and all the appliances you could think of so I just felt like maybe the hotel was recently renovated but they never removed the old fabric (carpet/curtains) from the rooms. I slept there my first night and just bought some air freshener for my second night. When I notified the front desk of the smell they simply said they’ve never had a complaint and “can you deal with it for the night”. No effort in trying to see what I was talking about or try to get me another room. It wasn’t until I called them from the room and told them to please find me another room that they did it. Second situation: Stealing/Lying! I checked out of my room Saturday morning (around 8:30am) and went to work. It wasn’t until my meeting ended around 3pm that I realized I forgot my health supplements in the refrigerator there. I called and gave them BOTH rooms I stayed in and asked them if they found anything in the fridge. I KNOW I LEFT IT THERE!!! They lied stating the fridge was empty and nothing was found. Blatant lie!!! I would be so satisfied and understanding if they told me “we did find stuff in the fridge but unfortunately due to covid we are advised as a company to immediately disregard and trash these items. I’m sorry”. My issue was not about the items but the blatant lie because I know they never at least tried to go and look for it in both rooms they just told me “no” to get off the phone. I wouldn’t have made this review at all solely based on the smell but I know that they need better handling of customer service situations.”