We have been staying at the residence for five months and thanks to the professionalism of all staff members - from receptionists to maintenance and cleaning team - it made us feel at home. Of course, as for the facility itself, there might be room for improvement but we value the human factor most.

It was good, but not great. Personal speak english so so. One worker in reception don't speak english. Rooms are good,but there are insects,for example ants. There is the subway nearby (yellow and violet).

Arrived and waited 20 minutes for the gentleman in front to stop arguing about his Aircon not working. While waiting I put 3 euros into the vending machine for it to be out of order. Eventually got to the counter and paid in cash, as was requested on the website. Found out our room was around £50 more expensive and there's a city tax. Got to the room. No welcome pack and our double bed was two singles pushed together. Found out that night that we also had separate duvets. It was quite nice having a break from the wife! The air con is cool, but not cold. Takes nearly all night to get cold and it's only the morning when you think "I should turn it down slightly". On day 2 we found out the hotel had charged our card. After 20 minutes of back and forth I was told we will get the money back when we check out. A short and swift reminder that we paid in full, in cash, soon fixed that issue. Still took 3 days for the money to make it back to the account. The hotel is ok and the staff are mediocre at best. The rooms are dated, the Aircon is sub-par, the cleaners only "cleaned" once in our 5 day stay, and when I mean cleaned, they swapped out the towels. The biggest downfall is the location. The area isn't the best and there's not much to do. The underground is a 5 minute walk and the line gets you right into the centre of Milan. I personally wouldn't go here again. It's the equivalent of a £29 a night hotel in the UK, but 3 times the price.

Hotel is not a 4 star at all. The area isn't the greatest. As you walk in the entrance is ok and the lobby is modern. As you go to your room the reviews are true it's very vintage. Ontop of the vintage theme it's extremely dusty. we have a person with us that is sensitive to dust and couldn't handle how dusty the vents were. The sheets had a yellow tint to them and there was a hole in the door in our bathroom. the first day we arrived there lobby bathroom didn't have toilet paper so I had asked for some and they made me go put it in there. as a guest you shouldn't have to do that. the breakfast also sucked

Quite close to metro stations and spacious beds. Not sure why this hotel is a 4 star hotel though...the rooms are quite vintage and didnt even have efficient AC so we suffered in the 35 deg weather. We also stayed in a studio room but the kitchen was quite small. Also we had bugs in our room :( Expensive for what it offers. The reception staff were nice though. The vending machine in the lobby was also helpful.

Dated room with only one European plug socket. After first night found series of insect bites on both myself and partner but we didn’t realise until more bites the following day. Went to speak to...

Room average enough, if not dated rooms and reception, 4* an extremely generous rating but good proximity to metro lines. However, we noticed following our first night several small bite marks on...

I don’t think this hotel is necessarily a 4*. The exterior and interior of the lobby era etc is modern and glamorous. However, our studio apartment, though clean and spacious, was not so modern. The...