“Definitely not a 5 star hotel. I have been to 3 star hotels infinitely better than this one. We were put in a different room than the one we booked and when we complained they moved us to a room that didn't seem to get cleaned since the 80s. Broken window, letting street noise in, fire alarm going on for no reason several times in a row preventing me from sleeping. When I complained at the reception desk, I was told that this fire alarm problem had been going on for a few weeks, that there wasn't much they could do, but that during the night it would stop (!!!) We were exhausted before the trip even started. With the exception of one polite employee (new, apparently started two weeks ago) all the employees extremely arrogant and rude. As if they were doing us a favor and not their job. We even had to listen a concierge making an extremely racist comment about how the heat wave in London was Morocco's fault and that "they could have this horrible weather, we (English) don't want it!". I asked for an plug adapter as the only plug close to the bed did not fit my CPAP machine, and even though I had borrowed an adapter during the afternoon, now the concierge was saying they did not have such a loaner and suggested I should have bought one earlier. Because of the deafening fire alarm going on for no reason, I also asked for earplugs, and the concierge's response was to say that no, I would not need those because, as they had mentioned before, at night the alarm should stop and turned away. I will definitely never go back to this hotel again and would not recommend it to anyone. Any Ibis can be better than this supposedly 5 star, full of staff with no professionalism.”

“Myself and partner booked to stay here 16/17 April. Supposedly 5* hotel with a nice grand entrance.. the room was pokey at best and not at all clean. The bathroom especially was so poor. Peeling sinks and handles, mould all around shower, no power to wash properly in shower. We asked for more than 1 towel and if someome could please change bedding after night one and was told by the house keeping they speak no English and was rudely passed of.. we were so disappointed and quite frankly disgusted with how bad and unclean room was we booked travel lodge and didn't stay for the second night. They wouldn't pay us back for the second night we didn't use room and only offered 20% to say sorry that wee didn't have a nice clean 5* stay so basically all our money was used on 1 uncomfortable night. Thankfully travel lodge has normal showers and clean rooms and bedding. I do not recommend anyone spend their money at this establishment. Spend your hard earned money somewhere that actually is 5* and enjoy that actual 5*star experience. Wee will be posting pictures and videos on trip advisor. Terrible experience”