“First off we got here and moved around rooms 2-3 times... wasn’t too bad.. finally we come to find out all of the pools close at 6pm. We ended up upgrading to the swim out pool so we could swim whenever we wanted too. Well we get to our room and the swim out pools are ice cold. All of the pools on the property are dependent on the sun to warm them up. The “Hot tubs” are more like semi heated pools... this place loooks great online but I won’t come back. Not to mention the Food is all overcooked or undercooked.. besides the hibachi (fantastic). Other than that.. if you plan on coming here make sure you avoid the extra cost of the swim out also don’t get roped in to EVERYONE trying to sell you more stuff at an “all inclusive”. The only thing that’s worth upgrading is the “premium club”. Make sure you talk to Eli at VIP services in the main floor. He shoots it straight and is a great help. Everyone else doesn’t understand half of what your saying and just agrees with you and nothing gets done.”

“I usually don't write reviews but this was definitely the best vacation I've ever had. I stayed at the preferred club tropical view, only to get the surprise of getting an ocean view. The check in was smooth and the desserts at the preferred lounge were over the top. the concierge guys in the pool and beach were very polite. I had a hiccup with the room restocking service that I was not getting enough juice for my toddler. I call the lounge and they quickly resolved the issue. Also deyanira made delicious fruit punch for my son everyday. Food wise, I can't pick my favorite restaurant because all of them were delicious. Literally tried pasta, fish, steak and paella all out of this word. I had a lobster dinner for my birthday which was the best lobster I've ever had. The girls at the cococafe were also very friendly. wish I remembered their names.Now on to my 3 life savers...my son went to the explorer club. first thing everyday when we woke up, he asked for the playground and for Ms lollipop. Ms lollipop and Ms Michael took care of my son like it was me. It got so bad I had to take him twice a day lol. At the arcade, we met sergio who quickly took over my toddlers heart. Sergio made sure my son was safe while playing games and engaged in doing it with him. He liked him so much he left the arcade to go to the room and he had to turn around to give him a hug to say good bye.We can't wait to go back.”