Located on the Riviera Maya's Cozy Bay, the El Dorado Seaside Palms has been awarded the coveted Four Diamond Award by AAA and named one of the most romantic resorts in the world by Forbes.com. A romantic world surrounded by crystal blue waters, walkways wind through lush gardens; hammocks are tucked among coconut palms. On the beach, you will find king-size four-poster Bali beds, a signature beachfront sky massage with a hint of colonial style, beautiful settings and total relaxation in paradise, perfect for a romantic celebration.
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
“Heaven on earth! Thank you for an amazing vacation.”
— Naz M.
“Sensimar has the better beaches of the 2 resorts very clean I love the way they take pride in upkeep of the property”
— Marvin Duncan
Customers review
Overall Good, 3.8
Cleanliness 4
Comfort 4.1
Neighborhood 5
Amenities 3.5
Condition 3.9
Recomendation 40%
Theodore Handleman
Jan 03, 2023
4
Overall had a good stay. The facilities were clean and well kept. The beach has many beds and beach chairs to choose from and it's easy to get a drink from any of the bars. The event nights had good food. Hotel guests were generally respectful at night.
The staff were very friendly and helpful, and the concierge system was great for info and bookings.
We did feel that the restaurants, however, were mediocre. Perhaps we did not choose the right ones, but all the meals we had at restaurarnts outside the resort were much tastier.
Rooms were nice and comfortable overall. However, we did have an issue with our AC that took too long to fix and we discovered too late that some ants had made home in the jacuzzi tub.
If all you care about is finding a place to the lay in the sun with a few drinks and get your tan on this is probably a good option.
Dana Ian Farley
Oct 21, 2022
4
I booked this resort for my first time in Mexico because of the swim up infinity pool and I’m glad I did. I am amazed at the size of the resort, hospitality, cleanliness, and location near the beach. I highly recommend this resort but if you are coming for a honey moon you should pay the extra to get the upgrade to the top floor. trust me it’s worth it and you get a bit more privacy with better views of the ocean. This is a mix between a party hotel with the swim up bar and a place to relax. Not really suited for total privacy for honeymoon. Would give 5 stars if there were a bit more food options but overall my stay was amazing and I would come back. Make sure when you arrive you plan your dinners with the concierge ahead of time as they fill up quick and if you are here for a honeymoon show them proof so they can give you some cool extras! I have never been to any other hotels in Mexico but can say this one is great! Also recommend taking advantage of the different resort beaches you have access to as the one directly in front of El Dorado is a bit rocky but not the beach in front of the Palms section resort.
Nicole Jackson
Oct 05, 2022
5
This was one of the best all inclusive I've been to for awhile. The service and hospitality was amazing. All of the staff were friendly, kind and most importantly respectful. I felt the sincerity of pure customer service throughout the resort. The food is tasty, with a wide variety of different restaurants. There are plenty of activities going on daily. The swim out pool room was a major attraction. I will definitely return here again one day.
Hayden Meade
Sep 17, 2022
4
The service and hospitality was fantastic, the quality of the hotel room was high, and the fixtures, appliances, and bathroom were all luxurious. The amenities, like the pools, all felt well built and each had their own respective bar and sitting areas.
The only thing that was lacking in this hotel was the quality of the food that they serve. It wasn’t horrible, but it was all fairly cheap meats / cheeses etc.
All-around this hotel was great. The staff is very friendly, the swim-up bar service is amazingly fun. There are tons of things to do in the grounds of the hotel - fire-shows, circus performers, DJ’s, volleyball, aerobics, and way more.
They have services to leave the resort as well. Day trips like ATV riding, cave swimming, zip-lining etc. They take care of everything and make sure that you get back to the hotel safely once your trip is complete. We had a lot of fun.
We will be coming back.
LaReese
Sep 12, 2022
5
Customer service-10
Service- 10
Greetings- 10
Helpfulness - 10
Food - 2
This resort is beautiful, the staff are extremely kind, helpful, pleasant, all the things. They were very helpful getting taxis, shuttles etc. carried the luggage, you feel like royalty. However, the room was nice but smelt “old” for lack of a better word. The balance between the AC temperature and the outside temperature is very difficult to perfect. If you turn the temp down in your room because you’re freezing, then the back door sweats and the condensation cause the whole room to sweat!
The food was extremely underwhelming like another reviewer said. The menu looks appetizing but when it comes.. blah
Lisa Simmons
Jan 07, 2022
5
Incrível All Inclusive na Riviera Mexicana.
Lakshy Gupta
Jan 07, 2022
1
Not the best. The high rating is very misleading. When we went room service was basically non existent. Service would take over 1-2 hours for it to arrive. Water even took me over 30 hours to receive and I had called and asked for it over 3 times. Even left the room to go to the beach and figured if I leave the sign to make up the room and replenish water and beers they would and they didn’t. Will not be coming back.
Lakshy Gupta
Jan 04, 2022
1
Not the best. The high rating is very misleading. When we went room service was basically non existent. Service would take over 1-2 hours for it to arrive. Water even took me over 30 hours to receive and I had called and asked for it over 3 times. Even left the room to go to the beach and figured if I leave the sign to make up the room and replenish water and beers they would and they didn’t. Will not be coming back.
Lisa Simmons
Jan 02, 2022
5
Awesome All Inclusive on Mexican Riviera.
Daniel Marin
Dec 31, 2021
3
Este resort é conhecido por 5 nomes diferentes, Sesimar, Hidden Beach, El Dorado Palms e El Dorado Seaside e Eldorado Suites !!! Muito confusão, e é citado como 5 estrelas, mas eu não daria mais do que 3 estrelas o pessoal que trabalha lá é muito útil, mas este lugar é muito antigo e precisa desesperadamente de renovação!
Peter Terry
Dec 31, 2021
2
Só para esclarecer, o El Dorado Seaside Suites original agora se chama El Dorado Seaside Palms ou Sensimar Seaside Palms, e agora 70% dos quartos são reservados por meio da TUI, uma agência de viagens britânica, não da Karisma. O mais novo Seaside Suites está do outro lado de Hidden Beach, um resort naturalista. No entanto, todos os 3 resorts são administrados pela Karisma e os hóspedes se misturam para jantar e entretenimento, exceto que apenas os hóspedes da Hidden Beach podem entrar naquele complexo. Bebemos Kool Aid e nos tornamos membros do Karisma e agora somos o que eles chamam de membros do nível Emerald. Reservamos uma suíte júnior Sapphire de nível inferior e esperávamos um quarto melhor porque ou nossa associação melhor. No entanto, na chegada, descobrimos que o quarto ficava voltado para a parede dos fundos de um restaurante e solicitamos um quarto melhor, que foi concedido. O segundo quarto tinha uma bela vista dos jardins e do mar. No entanto, esta sala depois de alguns dias desenvolveu problemas de encanamento, onde ambas as pias entupiram e o esgoto foi derramado pelo ralo do chuveiro. Nós fomos para um terceiro quarto, o que era ok, mas faltava móveis. Pedi o reembolso de um dia de estadia por causa de todas as mudanças e inconveniências, mas só foi oferecida uma massagem de 25 minutos, que não usamos por causa de problemas de Covid. Falando sobre Karisma, fomos convidados a participar de uma reunião de "atualização" e descobrimos mais uma vez que o dinheiro que pagamos não foi bem gasto, pois eles continuam mudando as regras. Karisma está construindo muitos novos resorts temáticos de Nickelodeon e Margaritaville e nos disseram inicialmente que teríamos acesso a todos e quaisquer resorts Karisma. Agora, no entanto, eles estão interrompendo esses dois resorts temáticos e se quiséssemos ter acesso a eles teríamos que pagar um adicional de $ 5000 USD, embora eles ainda estejam sob o banner Karisma e estejam reservados no portal Karisma. Bah Humbug !! Em uma nota mais positiva, todos os funcionários foram maravilhosos, mascarados e supostamente vacinados. Os restaurantes eram geralmente muito bons, com uma grande seleção. Os menus eram por meio de um leitor Q, mas cópias impressas estavam disponíveis se solicitadas. Claro que havia muitos bares. A área da praia é apenas marginal, e metade do resort tinha apenas uma área de areia para cadeiras e nenhuma praia. Todas as piscinas eram bem conservadas. O Palms, sendo apenas para adultos, era agradável e tranquilo, ao contrário das suítes mais novas, que tinham música boom boom boom tocando o dia todo na área da piscina e da praia. Fazer o teste da Covid um dia antes de retornar foi eficiente, mas poder fazer download com um smartphone é útil. Feliz Ano Novo!
Daniel Marin
Dec 28, 2021
3
This resort is known under 5 different names, the Sesimar, the Hidden Beach, El Dorado Palms and El Dorado Seaside and the Eldorado Suites !!!
Very confusion, and its quoted as a 5 star but I would not give it more than 3 stars the personnel working there are very helpful but this place is very old and desperately needs renovating !
Peter Terry
Dec 26, 2021
2
Just to clarify, the original El Dorado Seaside Suites is now called El Dorado Seaside Palms or Sensimar Seaside Palms, and now 70% of the rooms are booked through TUI, a British travel agent, not Karisma. The newer Seaside Suites is on the other side of Hidden Beach, a naturalist resort. However, all 3 resorts are managed by Karisma and guests intermingle for dining and entertainment, except only guests of Hidden Beach may enter that compound.
We drank the Kool Aid and became members of Karisma and are now what they call Emerald level members. We booked a lower level Sapphire junior suite, and expected a better room because or our better membership. However, upon arrival we discovered the room faced the back wall of a restaurant and requested a better room, which was granted. The second room had a beautiful view of the gardens and ocean. However, this room after a few days developed plumbing issues where both sinks backed up and sewage poured out of the shower drain. Off to a 3rd room we went, which was ok, but had missing furniture. I asked for refund of a day's stay because of all the moving and inconvenience, but was only offered a 25 minute massage, which we did not use because of Covid issues.
While on the subject of Karisma, we were asked to attend an "update" meeting and discovered yet again that the money we paid in was not well spent for they keep changing the rules. Karisma is building many new Nickelodeon and Margaritaville themed resorts and we were told originally that we would have access to any and all Karisma resorts. Now, however, they're breaking off these two themed resorts and if we wanted to have access to them we had to pay an additional $5000 USD, even though they are still under the Karisma banner and are booked on the Karisma portal. Bah Humbug!!
On a more positive note, all the staff were wonderful, masked up, and reportedly vaccinated. The restaurants were generally very good with a great selection. Menus were via a Q reader, but hard copies were available if requested. Of course bars were plentiful. The beach area is only marginal, and half the resort had only a sandy area for chairs and no beach. All the pools were well maintained. The Palms, being adults only, was pleasant and peaceful, unlike the newer Suites which had boom boom boom music playing all day by the pool and beach area. Getting Covid tested the day before returning was efficient, but having the ability to download with a smartphone is helpful.
Happy New Year!
Fielding Bees Apiary
Nov 15, 2021
5
Nós tivemos ótimas férias. Toda a equipe foi incrível e Arturo eo seu parceiro que infelizmente não me lembro o seu nome foram fantástico concierge certificando-se as nossas férias foi excelente e perfeito todos os dias. Nós estávamos lá através do clube de viajantes Prestige que somos membros. Realmente não posso dizer coisas boas o suficiente sobre todos os funcionários do resort, chefs, tripulação de limpeza do quarto, bartenders, garçons, mordomos de praia, os trabalhadores de fundações que trabalham tão arduamente para limpar a praia de algas. Um dia, esquecemos de bloquear o nosso cofre com um monte de objetos de valor ao ar livre, nada foi tocado. A comida gourmet foi incrível como foram as bebidas e os licores de quarto premium. Nós amei o vista para o mar e se a festa na piscina e o mexicano noite temática. A entrega da manhã de bolos, frutas e café foi uma maneira tão deliciosa para começar o dia no convés assistindo o nascer do sol do oceano. O hotel tinha diversão toda a viagem e foi sempre algo para fazer, não há necessidade de sair do resort. A praia foi fantástica eo mergulho no resort foi ótimo especialmente uma vez que encontramos a melhor parte do recife. Certamente voltarei novamente. Nós um grupo de 8 e todos sentida como que uma incrível e férias relaxantes. Realmente ansioso para voltar.
Helen Dawson
Nov 15, 2021
5
Grande feriado na parte da "aldeia" do resort em vez de a parte do hotel alto. A equipe cordial e sempre proporcionando bom atendimento ao cliente. Sem glúten também previsto. Chefs dando conselhos sobre opções quando solicitado. Muitos restaurantes para escolher também. A noite mexicana com a banda Mariachi é altamente recomendada.
Katarzyna Cusworth
Mar 25, 2021
5
Adultos incríveis apenas resort na selva mexicana. Coisas é incrível e comida deliciosa! Quarto são ilusórios e com jacuzzi no interior, cada um com varanda ou terraço. Seleção de coquetéis e álcoois importados é impressionante. Vinhos locais e prosecco são muito bons. Altamente recomendar aquático com acesso aos bares da piscina.
Alfredo A Landini
Mar 25, 2021
5
Lindo hotel localizado na Riviera Maya México. Um hotel de 4 diamantes para adultos que oferece serviços de comida gourmet muito bem servidos. As bebidas alcoólicas oferecidas são de marcas muito boas e, se não têm algo, podem fazê-lo ou oferecer algo semelhante em qualidade. Os quartos estão sempre bem organizados e super limpo, mais você incluiu o serviço de servibar. Adicionado a tudo isso o tempo todo você tem serviço de concierge em todo o hotel. Os restaurantes para jantares especiais são requintados eu recomendo asiática e italiana. Para o café da manhã há restaurantes buffet ou à la carte de acordo com o seu gosto. Definitivamente um lugar romântico para vir passar férias ou lua de mel.
Dr. Karlyn Emile
Mar 25, 2021
5
O El Dorado Seaside Suites realmente se supera diariamente. Eles têm algo para todos fazer, independentemente do que você está em - comida, entretenimento, desportos aquáticos, lounging, romance, bebidas - o nome dele; eles têm isso. O serviço é impecável, vou voltar anualmente. Eu recomendo isso para casais e grupos de amigos.
Chabert Deslap
Mar 25, 2021
5
5 estrelas para um resort 5 estrelas! Serviço do mais fantástico. A equipe está sempre sorridentes e oferece um serviço que você não encontrará em outro lugar. E seus restaurantes são todos excepcionais. Um lugar ideal se você quiser descansar, tomar sol com um coquetel (ou dois!) E desfrutar de uma boa refeição no amor.
Erma
Nov 15, 2020
5
Tivemos uma estadia fantástica de 8 dias neste resort. A areia e a praia são lindas. O pessoal é cortês e amigável. Nós apreciamos as atividades diurnas e noturnas. O Golden Stone Duet é muito divertido. A equipe de recreação: Sandra, Juan e Gabo é super prestativa e acolhedora. O resort é cercado por coqueiros que o tornam muito bonito para passear.Fernando e erma Ottawa
Elaine Hensey
Nov 15, 2020
5
Resort fantástico, serviço incrível da equipe é incrível uma obrigação para adultos apenas o que um lugar incrível para relaxar totalmente. A comida é fantástica, as suítes são espaçosas e mantidas impecavelmente limpas, geladeira com cervejas e água potável reabastecida todos os dias. As nossas melhores férias de sempre!
Marvin Duncan
Nov 15, 2020
5
Sensimar tem as melhores praias dos 2 resorts muito limpos, adoro a maneira como eles se orgulham da manutenção da propriedade
Nathalie
Nov 15, 2020
4
Super localização, muito idílica entre as palmeiras da praia. O serviço e a comida são sublimes! Todo mundo sai de seu caminho para se divertir. O spa é adorável, mas no lado caro, mas você obtém um bom valor para o seu dinheiro. Muito recomendado.Além disso, o hotel é antigo, mas muito limpo. Eles estão trabalhando em uma reforma. Os jardins também são lindos e está tudo super cuidado. Não há uma folha no caminho.A comida nos vários restaurantes é muito boa e há muitas opções. Não tem algas na praia, aqui eles fizeram uma espécie de dique com bóias no mar e também tiram algas do mar toda semana. O lado ruim da praia é que tem poucos leitos, então você tem que sair às 07:00 para largar a toalha, caso contrário você não terá mais cama. De qualquer forma, essa é a única desvantagem.Gostaríamos muito de voltar!
Marvin Duncan
Nov 15, 2020
5
Sensimar has the better beaches of the 2 resorts very clean I love the way they take pride in upkeep of the property
Erma
Nov 15, 2020
5
We had a fantastic 8 days stay in this resort. The sand and beach is beautiful. The staff are courteous and friendly.We enjoyed the day and evening activities.The Golden Stone Duet is very entertaining. The recreation staff:Sandra, Juan and Gabo is super helpful and accommodating. The resort is surrounded by coconut which make it to beautiful to walk around.Fernando and Erma Ottawa
Sarah Pallas
Mar 25, 2020
5
Experiência e serviço surpreendentes. Absolutamente impecável. Se você está pensando em reservar apenas faça isso. Você não pode ficar desapontado. Eu adoraria voltar.
Lea Bowen
Mar 25, 2020
4
O resort é ótimo para umas férias relaxantes. Os jardins são bem cuidados e os funcionários são simpáticos. Há muitas opções de lugares para comer. A praia é linda e o mar raso com muitos peixes para ver. A desvantagem é a escassez de espreguiçadeiras e muitas delas estão quebradas. Além disso, quando reservamos, recebemos crédito do resort para gastar. Eu acho que isso é um golpe. Tente gastá-lo sem que ainda lhe custe outros US $ 100. Reservamos uma suíte premier, foi bom, mas datada.
Monika Rivero
Mar 25, 2020
5
Restaurantes tematicos hermosos y la comida deliciosa!!! Recomendado mil.
Stefan Burmeister
Mar 25, 2020
5
Excelente 😊👍
Abel Ibarra
Mar 25, 2020
5
Un lugar inigualable para pasar unas vacaciones de ensueño y si te gusta tomar hay bares que tienen hasta agua de mar para ofrecer😁
Bob Connor
Mar 25, 2020
4
El Dardo Tui Cancun Mexico
Rafael Cervantes
Mar 25, 2020
5
Un lugar para disfrutar y relajarse, todo es perfecto !!!
Samuel May Centeno
Mar 25, 2020
5
Muy buen servicio y hotel para pasarla en familia
Bryan Synn
Mar 25, 2020
5
Dia 4 do dia 7 até agora e este lugar é realmente vale o dinheiro. As melhores refeições gourmet e a equipe mais simpática. Eles realmente pretendem agradar. A viagem acabou e foi um lugar maravilhoso. Faça você se lembrar que nem todos os hóspedes são pessoas boas, assista seus pertences
Oliver Cooke
Mar 25, 2020
5
Eu e minha esposa fomos para Sensimar Seaside Suites para a nossa lua de mel, eo lugar não nos decepcionou. Tudo sobre o resort foi perfeito, nós particularmente impressionado com a comida, minha esposa é intolerante sem glúten e este local truelly foi o melhor que já foram no Caribe. Cada restaurante perguntou se tivéssemos alergias alimentares antes de entrar, fomos então sempre escoltado ao redor pelo chefe de cozinha a ser informado sobre cada item se era seguro para comer. verdadeiramente surpreendente e realmente refrescante para ver a um tudo incluído. Não apenas a comida foi excelente, mas o cuidado geral e atenção da equipe foi excelente, todos pareciam se importar. Eu também fui inacreditavelmente impressionado pela beleza do recurso ea vida marinha bonita só fora a praia, os esforços feitos por administração para manter um ambiente de qualidade bom que focaliza em ser ambientalmente amigável que nós verdadeiramente apreciamos e respeitamos. Nós vamos deffinetly estar voltando.
Oliver Cooke
Mar 25, 2020
5
Myself and my wife went to Sensimar Seaside Suites for our honeymoon, and the place did not disappoint us. Everything about the resort was perfect, we were particularly impressed with the food, my wife is gluten intolerant and this venue truelly was the best we have ever been to in the Caribbean. Every restaurant asked if we had food allergies before entering, we were then always escorted around by the head chef being informed about every item if it was safe to eat. truly amazing and really refreshing to see at an all inclusive. Not only the food was superb but the general care and attentiveness of the staff was outstanding, everyone seemed to care. I also was incredibly impressed by the beauty of the resort and the beautiful marine life just off the beach, the efforts made by management to keep a good quality environment which focuses on being environmentally friendly which we truly appreciated and respected. We will deffinetly be going back.
Lea Bowen
Mar 25, 2020
4
The resort is great for a relaxing holiday. The grounds are beautifully kept and the staff are friendly. There are plenty of choice for places to eat. The beach is lovely and the sea shallow with lots of fish to see. The downside is the shortage of sun loungers and a lot of them are broken. Also, when we booked, we were given resort credit to spend. I think that is a con. Try spending it without it still costing you another $100. We booked a premier suite, it was fine, but dated.
Sarah Pallas
Mar 25, 2020
5
Amazing experience and service. Absolutely faultless. If you're thinking of booking just do it. You can't be disappointed. I would love to go back.
Bryan Synn
Mar 25, 2020
5
Day 4 of day 7 so far and this place is truly worth the money. The finest gourmet meals and the friendliest staff. They truly aim to please. Trip is now over and it was a wonderful place. Make sue you remember that not all guests are good people, watch your belongings
Rodney Crank
Mar 04, 2020
5
Beautiful location, hotel, food, restaurants, staff and hotel grounds wonderful. A very pleasant experience
Naz M.
Feb 24, 2020
5
Heaven on earth! Thank you for an amazing vacation.
Timothy Burke
Feb 21, 2020
5
We keep coming back because we love it.
Elaine Hensey
Feb 15, 2020
5
Fantastic resort, Staff incredible service is amazing a must for Adult only what an incredible place to totally relax. Food is terrific, suites are spacious and kept spotlessly clean, fridge with beers, pop water replenished every day. Our best holiday ever!
Stephanie Wheeler
Feb 14, 2020
5
Amazing, relaxing, friendly, spotlessly clean amazing food x
A Google User
Feb 03, 2020
5
We had a fantastic 8 days stay in this resort. The sand and beach is beautiful. The staff are courteous and friendly. We enjoyed the day and evening activities. The Golden Stone Duet is very entertaining. The recreation staff: Sandra, Juan and Gabo is super helpful and accommodating.
The resort is surrounded by coconut which make it to beautiful to walk around.
Fernando and Erma
Ottawa
Carlos ECM
Jan 07, 2020
4
Bonito lugar variedad de restaurantes las playa no son profunda, tiene actividades como música en vivo y bailes, hay que tener cuidado con los árboles de cocos por qué por la intensidad del viento tienden a caer y son algo peligrosas, cuenta con piscinas y baños en casa rincón, un área para yoga y los concierge están bien ubicados bastantes camas beli, solo hay que levantarse muy temprano por qué se apartan todas y tarde ya no encuentras
Letitia Russell
Dec 15, 2019
5
This Resort was everything it said it would be in the advertising!!! The service was outstanding, the food was delicious, and the amenities were plentiful. I definitely recommend this resort for your next getaway!
Leslie Ridpath
Dec 09, 2019
5
Wonderful place to holiday, beautiful resort, spotlessly clean, lovely spacious rooms!
Restaurants and bars all give great service and good food...
Best of all its adult only, perfect for a chill out vacation!
Analu Ayuso
Nov 15, 2019
4
Muy bonito y elegante hotel, súper atención, para venir a relajarte a desconectarte de la rutina
Jose Ignacio Aguila
Nov 15, 2019
5
Muy lindas sus instalaciones y el personal en general muy atentos.. Excelente servicio.......difinitivamente con deseos de regresar
Audelino Cordoba
Nov 15, 2019
5
Es un lindo lugar para pasar unas lindas bacasiones
Fielding Bees Apiary
Nov 15, 2019
5
We had a great vacation.All the staff was amazing and Arturo and his partner who unfortunately I can't remember his name were fantastic concierge making sure our vacation was great and perfect everyday.We were there through Prestige travelers club that we are members.Can't really say enough good things about all the resort staff, chefs, room cleaning crew, bartenders, waiters, beach butlers, grounds workers who work so hard to clear the beach of seaweed.One day we forgot to lock our room safe with a lot of valuables in the open, nothing was touched.The gourmet food was incredible as were the drinks and the premium room liquors.We loved the ocean views and we enjoyed the pool party and the Mexican themed night.The morning delivery of pastries, fruits and coffee was such a delicious way to start the day on the deck watching the ocean sunrise. We had fun the entire trip and there was always something to do, no need to leave the resort.The beach was fantastic and the snorkeling at the resort was great especially once we found the best part of the reef.Will definitely return again.We were a group of 8 and everyone felt like they had an amazing and relaxing holiday.Really looking forward to returning.
Helen Dawson
Oct 28, 2019
5
Great holiday in the 'village' part of the resort rather than the high rise hotel part. Staff very friendly and always providing good customer service. Gluten-free also provided for. Chefs giving advice about options when asked. Plenty of restaurants to choose from too. The Mexican evening with the Mariachi band is highly recommended.
alex philipson
Oct 19, 2019
5
What a lovely place, made even better by being adult only, so a nice relaxing child free stay. Amazingly clean and the staff are absolutely delightful and can't do enough for you.
Lili Zavala
Mar 25, 2019
5
Hermoso lugar y el trato incomparable
Alfredo A Landini
Mar 25, 2019
5
Hermoso hotel ubicado en la Riviera Maya México. Un hotel de 4 diamantes para adultos y que te ofrece servicios de alimentos tipo gourmet muy bien servidos. Las bebidas alcohólicasofrecidas son de muy buenas marcas y sino tienen algo hacen lo posible por conseguirtelo u ofrecer algo similar de calidad. Los cuartos están siempre bien arreglados y super limpios además que tienes incluido el servicio de servibar. Aunado a todo esto todo el tiempo tienes servicio de consierge en todo el hotel. Los restaurantes para las cenas de especialidades son exquisitos recomiendo el asiático y el italiano. Para desayunos hay restaurantes de tipo buffet o a la carta según tu gusto.Definitivamente un lugar romantico para venir a pasar vacaciones o luna de miel.
J C
Mar 25, 2019
5
We chose Sensimar Seaside Suites by Karisma as our ideal location for our wedding. We couldn't be happier! This, in large part, is due to the amazing service and treatment we received while dealing with the on-site wedding planners. While we worked with both Mayra and Delia regarding the day of the event, it was Delia that really took everything a step beyond our expectations. She made herself available whenever we needed her and gave us space at exactly the right times. I could talk about her for days and it still wouldn't do her justice. All I can say is she is amazing. Other favorite people of mine are Ula, our personal concierge, who made a point to wave and stop to say hello to us as well as all of our friends and family present for the ceremony; Mr. Grapes (Señor Ubilio) who was the bartender at our swim-up bar and never balked at the number of drinks we requested sir to our large party; and Nayarit, who not only did my manicure and pedicure but my hair and make-up for my rehearsal and day-of ceremony. Their spa is amazing. The staff all over the resort are extremely outgoing, friendly, and always willing to help however they can. The resort is small and beautiful. It is paradise. We absolutely intend to return! Best food (in my humble opinion) was at Mia Casa (on the El Dorado side), Cullinarium, and La Carreta! Try everything!!
Jeni Ezykowich
Mar 25, 2019
5
This all inclusive resort is amazing.We had Rosie and Moises as our butlers and they took amazing care if us. The food and service were impeccable
Dr. Karlyn Emile
Mar 25, 2019
5
The El Dorado Seaside Suites truly outdo themselves on a daily basis. They have something for everyone to do, regardless of what you are into--food, entertainment, water sports, lounging, romance, drinks--you name it; they have it. The service is impeccable, I will return on a yearly basis. I recommend this for couples and group of friends.
Ivan Martinez
Nov 15, 2018
4
En general es muy bueno el servicio, se come riquisimo! Y el personal es muy amable! Tuvimos detalles con nuestra habitación, por eso no le damos las 5 estrellas.
Fernando Israel Alvear Gallardo
Nov 15, 2018
5
Atención muy cordial, el idioma principal para toda la atención es el inglés pero si eres local o hablas español sin problema te brindan el mejor servicio. Los alimentos y bebidas de buena calidad.
Katarzyna Cusworth
Mar 25, 2018
5
Amazing adults only resort in the Mexican jungle. Stuff is incredible and food delicious! Room are specious and with jacuzzi inside, each with balcony or terrace. Selection of coctails and imported alcohols is impressive. Local wines and prosecco are very good. Highly recommend swim up rooms with access to the pool bars.
tcraw2115
Never again
1
We are here now, we have had nothing but problems. First room, hot tub didnt work, coffee pot didnt work, tv didnt work. They finally moved us to another room, now we have no hot water in the...
Redmamba99
HEAVEN
5
Pros:
Gourmet food
Wonderful service
Beautiful beach
Fast service
Clear water
Cons:
Freezing swimout pools
Hard beds
Fire ants
Hot water was spotty
Had to make dinner...
alndana
Perfecto â¤ï¸
5
My Husband and I returned from EDSS about a week ago and are still talking about our stay!
Everything about the resort is beautiful. You will not be disappointed! The accommodations, food and...
Flyer39746321206
A dream anniversary trip
5
This place was absolutely perfect. Spent zero time in our room as there was so many things to explore. Miguel our beach butler on the seaside suites side was an outstanding host and helped with a...
BowersK44
Perfect way to switch off
5
This was my second stay at The Seaside Suites and it once again exceeded all expectations!!! If you are looking for a truly relaxing break away from the world then don't hesitate to book a stay here...
Kim6837
Entertainment was amazing!!
5
Luana, Alejandro, Alex, Benjamin, Jesus,Miriam and Carlos did an amazing job!! We loved all of them!! Volleyball was so fun!! Question of the day was very fun! Bingo was very fun. They all work...
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