El Dorado Seaside Palms
Km 95 Carretera Cancun - Tulum Kantenah, Near Xpu-ha Beach, Playa del Carmen, 77710, Mexico
Rating
3.8
GreenLeader
2024
Price Level
$$$$
Rooms
38
Pets
No
from
$ 4,923.27
26
Dec
El Dorado Seaside Palms, Playa del Carmen
El Dorado Seaside Palms
Located on the Riviera Maya's Cozy Bay, the El Dorado Seaside Palms has been awarded the coveted Four Diamond Award by AAA and named one of the most romantic resorts in the world by Forbes.com. A romantic world surrounded by crystal blue waters, walkways wind through lush gardens; hammocks are tucked among coconut palms. On the beach, you will find king-size four-poster Bali beds, a signature beachfront sky massage with a hint of colonial style, beautiful settings and total relaxation in paradise, perfect for a romantic celebration.
Price & Availability
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Premium Junior Suite New ·
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WINTERISCOMING 40% - 40.00% discount
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Premium Junior Suite NEW ·
All Inclusive
Premium Junior Suite New ·
All Inclusive
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Good
3.8
12 reviews
5
4495
4
890
3
379
2
166
1
146
Customers Review
Cleanliness 4
Comfort 4.1
Neighborhood 5
Amenities 3.5
Condition 3.9
Recomendation 40%
“Just to clarify, the original El Dorado Seaside Suites is now called El Dorado Seaside Palms or Sensimar Seaside Palms, and now 70% of the rooms are booked through TUI, a British travel agent, not Karisma. The newer Seaside Suites is on the other side of Hidden Beach, a naturalist resort. However, all 3 resorts are managed by Karisma and guests intermingle for dining and entertainment, except only guests of Hidden Beach may enter that compound.
We drank the Kool Aid and became members of Karisma and are now what they call Emerald level members. We booked a lower level Sapphire junior suite, and expected a better room because or our better membership. However, upon arrival we discovered the room faced the back wall of a restaurant and requested a better room, which was granted. The second room had a beautiful view of the gardens and ocean. However, this room after a few days developed plumbing issues where both sinks backed up and sewage poured out of the shower drain. Off to a 3rd room we went, which was ok, but had missing furniture. I asked for refund of a day's stay because of all the moving and inconvenience, but was only offered a 25 minute massage, which we did not use because of Covid issues.
While on the subject of Karisma, we were asked to attend an "update" meeting and discovered yet again that the money we paid in was not well spent for they keep changing the rules. Karisma is building many new Nickelodeon and Margaritaville themed resorts and we were told originally that we would have access to any and all Karisma resorts. Now, however, they're breaking off these two themed resorts and if we wanted to have access to them we had to pay an additional $5000 USD, even though they are still under the Karisma banner and are booked on the Karisma portal. Bah Humbug!!
On a more positive note, all the staff were wonderful, masked up, and reportedly vaccinated. The restaurants were generally very good with a great selection. Menus were via a Q reader, but hard copies were available if requested. Of course bars were plentiful. The beach area is only marginal, and half the resort had only a sandy area for chairs and no beach. All the pools were well maintained. The Palms, being adults only, was pleasant and peaceful, unlike the newer Suites which had boom boom boom music playing all day by the pool and beach area. Getting Covid tested the day before returning was efficient, but having the ability to download with a smartphone is helpful.
Happy New Year!”
— Peter Terry
“Un lugar para disfrutar y relajarse, todo es perfecto !!!”
— Rafael Cervantes
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