Surprisingly good experience. Don't usually do surveys but I had nothing short of an excellent experience. Extra, the morning breakfast was a cherry on top. I will definitely consider every time I stay in Charleston. We'll done.

My family and I stayed overnight on our journey to Corolla, NC. Upon walking in the room was nice and we started to get settled in; I'd even gone as far as taking a shower. My son comes in and used the restroom and the toilet wouldn't flush. I called downstairs and the young lady said that she'd see what she can do as there was maintenance staff on duty. She said at best we'd have to change rooms. Her supervisor then gets on the phone telling me to try this and try that (which didn't work). She then says, "and you all don't want to switch rooms, correct?" And I responded, "well you haven't asked me if I wanted to switch rooms or even gave that as an option". She then said she'd check her inventory and call us back. 20 minutes later and this call still hadn't come. Now mind you I am ready for now as by the time we checked in it was about 7:30 on October 29th and we had gone out before actually going to our room. So my mom decided to go down there and check. Low and behold the lady had told her she'd forgot because it was so busy and moved us to a room across the hall. Like how did you forget about us if once you got off the phone, you were checking inventory to get us a room? Breakfast here was fine. I liked that they had a mini waffle maker instead of the big one. The employees clearly do not take pride in how they come to work in the mornings. Since we were leaving out early to continue our journey, we got down to breakfast pretty early. The young lady was walking around in sweats and some type of slides.

Just a bad stay. Rotting fruit on breakfast bar. Dirty headboard and stained comforter on bed. Dirty shower floor. No housekeeping svc. Pet svc area are not maintained -no poop bags at any of the 4 areas around the hotel. Management does not follow up. They leave at 5pm whether your room was done or not. Really ruined my trip. Was told by customer svc that they are the bottom of the Marriott chain. Didn't know that. Just wanted a safe, comfy, staff with the amenities promised. Bryana and Mahogany are great at trying to help.

Great location. Staff is rushed and tries to multitask which is distracting. Found rotting fruit on breakfast bar, staff was unconcerned. Room shower was dirty. Bed linens had red stains and had to be removed. Pet area is unkempt. I agree that pet handlers should take care, but there were no bags at any of the 4 stations so poop was everywhere. Lots of arguing amongst guests and staff at front counter. Manager and housekeeper failed to follow through on services provided. This can be a lovely place to staff but they ruined my visit for the Ballet. Should have moved but was tired from my drive there and tried to work it out. Looks can be deceiving.

I will give three stars because the hotel looked nice and clean. I would give less because I booked this hotel awhile ago for a soccer tournament, but they overbooked and when we finally arrived late after all the soccer games, they told me they had overbooked. They get three stars because it looked clean and they had sent us to another hotel and had confirmation for the room and all.

Great location. I got upgraded to the 2BR suite and I have to say it’s the nicest one I have ever seen. I wish I had my family with me, but know I know where I will stay when I come back to town...

The hotel is newer and the room was larger than other similar TownePlace Suites where i have stayed. The beds were comfortable and the kitchen had a good size fridge. The bathroom was also clean...

Stayed here the first weekend of February. Newer hotel with friendly staff. The room was very nice, clean and comfortable. The king size bed slept very well and I especially liked the fact that the...

Good location but hotel and service can improve a lot. Positives Great front desk staff and manager Clean rooms Fast service Negatives Room was missing few basic things - Refrigerator did not...

The staff is very rude and dishonest. Can’t believe I tipped the maid only to be treated like a fool. I have stayed in many hotels due to the military, federal contracting and leisure over the span...

Since our check in, we have had awful service. The breakfast is mostly nonexistent and out of food by 8am or before. If you want coffee, get there before 8. I’ve asked for the manager on 2...