I travel to Baton Rouge frequently for work. Recently, I booked a room at a different location. At the time, that location was having problems with their computer system and I was bumped to the Baton Rouge south location. The reservation clerk at the airport location was kind enough to cancel the reservation on my behalf. I was charged a cancellation fee. I disputed the fee, to no avail. I called the hotel and spoke to the manager for assistance. The hotel manager refused to credit my agency credit card even though the cancellation was not my fault and despite the fact that this hotel chain makes an enormous amount of money from the agency I work for. In reading reviews, I see a lot of 1s for a variety of reasons. I recommend staying clear of this hotel.

Mary at the counter was very nice. She let us try crawfish. It was so good. Thanks Mary. The housekeeping was the issue. No one ever came to clean our room. When I asked for bath towels and wash clothes she stated she would bring us some and she never returned. Breakfast is included in the price. That's a plus with saving a little money.

Not a bad place. Hate the smell once you walk in(bad mixture of something). Overwhelming smell in the elevator. The room itself, bathroom is dirty, cracked. The lights flicker. And I found a dead ladybug in the bed this am. :/

Staff is amazing! The rooms are nice and housekeeping is thorough! I stayed here while I was waiting on my place to be ready and I didn’t want to leave. I recommend this for your stay.

The hotel is listed as newly renovated but our room clearly hadn’t been updated yet. Tub had permanent stains. Toilet at bottom was corroded. Other things were just tired. The staff however—Everyone we dealt with was very pleasant and helpful. The condition of the hotel and issues with our stay had nothing to do with them. They were great. I would say, assuming they truly have renovated some of this hotel already, request one of the rooms that are finished. I would have given all 5 stars to the staff aside from the room itself.

Personal was very friendly. Room was clean and spacious. Check in and out was quick and easy. Motel was very quiet. Breakfast was great. Location of Motel was close to two main Hospitals in Baton...

I am currently a contract employee at Our Lady of the Lake and Spring Hill Suites is my home away from home 2-3 days out of the week. It’s conveniently located to where I work (Our Lady of the Lake...

This property was the perfect location for our Sugar Bowl weekend that we combined a family visit. Family lives in Baton Rouge, but this was great location to get right on the freeway headed to New...

When we arrived I checked the room and it was missing a phone. I alerted the front desk and she said she would let the day staff know. The next day still no phone and when we alerted the staff again...

Had a prepaid reservation through the Marriott website. No mention that the place is under construction, with work starting at 7 am, which I learned the day before arrival. But SpringHill already...

When I booked with Expedia, under construction was never mentioned. Imagine that. So the day before, I get an email from Springhill explaining all the construction, noise, inconvenience, limited...