“Chegando em casa do trabalho no cruzeiro, a empresa continua exigindo que a empresa fique em quarentena neste hotel, o quarto é bom, mas a qualidade da comida entregue no quarto não é muito boa. longe do menu padrão do hotel de 5 estrelas, pratos de sourcing, sopa fria, a julgar pelo modelo sinto que é o mesmo menu de comida que se destina aos funcionários deste hotel. A quarentena é permitida para check-out no terceiro dia, mas como a passagem aérea pode ser no dia seguinte, tenho que ficar mais 1 dia lá. Ligue para a recepção, posso sair do quarto porque tenho uma necessidade muito urgente de cuidar de um caixa eletrônico perdido no aeroporto e meu celular está bloqueado, eles dizem que não posso. Não é como se eu já estivesse no terceiro dia. Por favor, não dificulte. Mostre que a qualidade do seu serviço é realmente profissional. Não é porque eu sou um tripulante que é pago pela empresa para usar os serviços deste hotel e vou ser tratado à vontade. Um excelente atendimento está vindo do coração galera. Não só da boca”

“I am currently staying for a quarantine here right now and it is already my 6th day here. To be honest, there are currently mixed reviews and I will explain it from the start. Starting from Soetta airport, someone has been appointed to accompany me and wait for my PCR test but turns out he was not there all the time and he went outside airport to assist other guests. I was left alone with no assistance for more than one hour and had to get my PCR result myself. PCR result should have been received in order to get transferred to the hotel, meanwhile waiting in a very crowded lounge may risk myself getting infected. I complained to the person in charge of the hotel, Bu Dian and they sent me other personnel quite fast. Then this personnel helped me getting taxi ride to the hotel and it only took us around 30 minutes. I suggest the hotel could get better in managing personnel's schedule or adding more personnel in charge of picking the guests. Not a very good start, but they managed it quite well.Check-in was smooth. Someone assisted me to my room at 7th floor. The room is clean, bright and modern. AC temperature can be adjusted, complimentary as tea and coffee were provided. Although in 7th floor I realized that they allow guests to smoke, sometimes I smell cigarette smokes comes out from my bathroom. It may leak from ventilators there. I also noticed that the room walls are not built thick enough and not soundproofed as I could hear my neighbors laugh so loud at night and I hear their alarm phone vibrate quite clear every now and then. Not the best, but still okay.The quarantine package offers me free 5pcs laundry every day and house-keeping always come everyday to ask whether I want my room cleaned or tidied up. Kudos to Mr. Ichsan that cleaned my room twice until today. He was detail-oriented, polite and friendly. He also made sure to vacuum my room, empty every trash bins, change towels and add more toiletries, water bottles and complimentary tea. I appreciated his professionalism and thoroughness.Punctuality was a problem during my firsts day of stay (until 6th day). I tried complaining to the receptionist and room service division several times. I had to remind the restaurant to write down my menu preference for meal. On 7th day, I finally realized the improvement. Food was delivered on time. Room service called my room earlier to ask which menu I should choose and staffs prioritized on delivering my meal. The remaining days of my stay was a bliss. Everyone served me well before I asked for it. Kudos to all the staffs that helped me undergoing quarantine with ease. Please maintain this great quality of time-management and professionalism.The day before I checked out, around 8.30 AM one health inspector and hotel staff came to my room. I did PCR test outside my room and it only took around 5 minutes. The test was out the next day before I had to check out and they called me to inform the result.To stay in Grand Mercure Harmoni was a nice experience overall, despite the punctuality problem on delivering meal and house-keeping schedule on first days, but they did get better in time-management. Keep the great work and impress the guest. All the best for Grand Mercure Jakarta Harmoni!”